Account Relationship Manager

Date Posted: Posted14 hari yang lalu
Salary:
British Council
Jakarta
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Job Description

Date: 01-Apr-2022

Location: Jakarta, East Asia, ID

Company: British Council

Role Purpose:
The purpose of this role is to actively pursue UK qualifications & examinations business in Indonesia, converting opportunities into business. This role will focus on extending the network of partners and clients in language or test preparation training centres, education and immigration consultancies, higher education institutions, schools and corporates. This will involve identifying needs and integrating value-orientated solutions in response which leverage the British Council’s unique array of education and English-related products and services, delivering the highest standards of account management, and becoming a trusted advisor for a wide array of stakeholders which includes leadership, HR, teachers, parents and students.
Main accountabilities but not limited to the following:
Commercial planning
  • Carries out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an agreed set of corporate processes, techniques and report templates.

Market & customer intelligence
  • Ensures product/sector knowledge is up to date and forward-thinking
  • Provides account /country-specific input into market intelligence activities, innovation and business development/marketing plan/targets
  • As required, uses a range of standard processes and techniques to carry out routine research and analysis of actual or potential customer/audience trends – e.g. customer segmentation, demographic profiling, competitor tracking and measurement of market share.

Winning business
  • Value adds account extension, cross-sell and retention
  • Raises performance issues, why and how being resolved
  • Monitors capacity and drives up/pull forward B2B2C sales to fill capacity
  • Practices Relationship Management, development and reviews (including mapping and delivering F2F touch-points, annual and quarterly reviews for big accounts)
  • Builds and develops networks around existing clients to cultivate segments
  • Under direction from the Head of BD, supports the development of high-quality bids, tenders and proposals by preparing or collating written content/diagrams/financial data/case studies/project plans for the Country/Region

Account & stakeholder management
  • Manages and delivers in year Account Plan
  • Develops out of year Account Plan
  • Links with B2B support from Operations team to set and review the quality of delivery to support account relationship.
  • Links with Marketing for targeted events, campaigns and collateral to support retention and value add
  • Undertakes contract review and refresh
  • Works to defined Account Relationship standards and frameworks.
  • Maintains accurate and up-to-date records and data in order to support effective and coordinated account management across the organisation.
  • Conducts research, into business activities, challenges and key personnel in target customer, partner or sponsor organisations to support the exams business in developing new business and cultural relations opportunities for the BC.
  • In accordance with an agreed account management plan, coordinates and organises contact between stakeholders in key client/partner/sponsor organisations and the exams business – e.g. meetings, conference slots, sending targeted marketing or thought leadership materials etc.

Analysis & Reporting
  • Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs
  • Contributes data as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral

Leadership & management
  • Prioritises own work activities, from long terms plans into day-to-day activities.
  • Builds relationships and uses influence to work with others internally to grow the business


Role specific knowledge and experience:
  • Proven experience of building relationships, identifying needs of key accounts in the education sector
  • Consultative selling techniques
  • Collecting market insight & identifying business development opportunities
  • Presentation skills
  • Experience of working with UK exam boards, such as CAIE / Edexcel (desirable)
  • Proven experience of managing relationships with government institutions (desirable)

Further Information:
Pay Band: 6 (from IDR 12,289,750 per month)
Contract Type: Fixed term (2 years)
Location: Jakarta, Indonesia
Requirements:
  • Candidates must have the right to live and work in the country in which the role is based.
  • Experience of managing relationships with account clients in the education sector – either one or both HEIs and schools.
Closing Date: Sunday, 17 April 2022- 23:59 Singapore Time (GMT +8)

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Job Detail

  • Job Id
    bf6d0817d15d5100
  • Location
    Jakarta
  • Company
    British Council
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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