IT Technical Helpdesk (Japanese Speaker)

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly

Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools.

Use appropriate troubleshooting techniques by using the relevant FAQ‘s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises.

Responsible to meet customer SLA’s agreed in place.

Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction.

Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management.

Perform ad-hoc tasks as assigned from time to time.
Candidate must possess at least a Bachelor's Degree or Diploma in Computer Science / Information Technology or equivalent.

Candidate must posses Japanese Language Proficiency Test Certification - JLPT1/2.

At least 1 year(s) of working experience in the related field is required for this position.

Fresh graduates are encouraged to apply.

Preferably Junior Executives specializing in IT/Computer - Hardware / Software or equivalent.

Full-Time position(s) available.

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Job Detail

  • Job Id
    c1d1b81523ecfeb6
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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