Customer Excellence Staff

Date Posted: 30+ hari yang lalu
Salary:
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your Role:

As a Customer Excellence Staff, you will be the customer service representative (CSR) who'sin charge ofthe execution of the entire customer service process, from the moment an order is placed to taking care of after-sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues, and manufacturing sites. An eye for detail and passion for the job makes you the best at your work. You're always looking for a way to optimize the company's service and like to share these ideas with your team.

Job Responsibilities:
  • Maintaining a positive, caring, and professional attitude toward customers at all times and responding promptly to customer inquiries to ensure customer satisfaction.
  • Performing order management tasks including sales order creation, processing changes, order status updates, delivery tracking, and if necessary organizing with supply chain and logistics teams to ensure delivery processes meet the customer requirement.
  • Processing any forms, applications, and customer master data to support order processing.
  • Review the quote and follow up to the respective customer to increase the possibility of sales conversion
  • Manage customer complains and issues promptly including investigation on the root cause to provide corrective action as needed.
  • Communicating with customers through various channels.
  • Communicating and coordinating with colleagues when necessary, including helpingthe Sales team to conduct communication with customers.
  • Identify potential customer needs/opportunities to grow the business.
  • Develop strong relationships with customers and demonstrate how we can add value to their business.
  • Ensures to meet customer and management's expectations towards work performance with accuracy, efficiency, and speed.
  • Actively participating and supporting in any initiatives for process improvement.


Who You Are :
  • Previous experience in Customer Support, Customer Service, Account Management or Sales (1+ years) preferably in B2B environment.
  • Having a working knowledge of customer service software, databases, tools and SAP is a must.
  • Self-starter, multi-tasker, always curious and able to work with limited supervision.
  • A high degree of competence with spreadsheets or using Ms. Excel is a must
  • Data-driven, able to manage and use data to help guide decision making
  • Proficiency in English, and excellent verbal and written communication skills
  • Willing for 6months contract with an opportunity to be extended


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

Job Requisition ID: 224420

Location: Jakarta Timur

Career Level: C - Professional (1-3 years)

Working time model: full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday.

Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information .

Job Segment: ERP, SAP, Business Process, Technology, Customer Service, Management

Related Jobs

Job Detail

  • Job Id
    d0ad373fe157ec3a
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.