Job: Business Support and Management
Primary Location: Asia-Indonesia-Jakarta
Schedule: Full-time
Employee Status: Permanent
Posting Date: 21/Jan/2022, 3:36:05 AM
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Supporting business users or stakeholders to establish an effective and efficient process flow.
Capturing and analysing user requirement for creating new application or enhancing the existing application.
Communicate the requirement with the related parties and perform preliminary risk assessment.
Manage and lead group regional technology and support for supporting user requirement for both new application and existing application.
Planned a comprehensive test scenario and test planning.
Coordinating team from business and operation users to perform testing (UAT and UVT) for every initiative.
Controlling project milestone and time management.
Managing the day to day issues for issues related with the credit card and personal loan systems.
Managing the parameter setup for the credit card and personal loan pricing.
Processes
Help to identify, coordinate and implement initiatives and activities that will create efficiencies and optimise technical processing
People and Talent
Provide strong technical expertise and collaborate with other IT specialists to rapidly develop and deliver stunning solutions that meet changing business needs.
Perform all necessary discovery and fact finding to fully understand more complex business problems and opportunities and independently execute all assignments.
Analyse and recommend solutions to development and production issues while effectively communicating to the project team, applicable vendors and/or the manager in a timely manner.
Research and stay abreast of technology trends and IT best practices, with a focus on continuous learning and possible application to the business.
Excellent analytical, and written and oral communication skills.
Ability to work both individually and as a member of a team.
Risk Management
Develop processes and procedures that facilitate the administration function of the business and closely monitor exception handling
All Exceptions should be investigated, reported and where necessary have mitigations plans in place to reduce the risk.
Governance
Ensure information is correctly communicated and where necessary issues are escalated to management in a timely manner.
Share ideas and best practice information with colleagues. Thinks beyond current boundaries of the role and contributes ideas.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the country business users to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Retail Banking Team for Credit Card, Personal Loan, and Mortgage products, Operation team, Risk Management Team, and Front-liner team
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
Conduct end to end industrial relations administration (employee contracts and other IR documents);
Plan, prepare & execute our monthly employee engagementâ¦