Overview:
We support applications that cover entire supply chain business processes from planning to product delivery at the customer stores. Solutions and applications used for the ERP, warehouse, and freight management are one of the integral parts of our business value chain.
This position has responsibility to lead operation technology Indonesia for supporting day to day business operations and the projects in the area of ERP management, new customer business solutions and warehouse infrastructure. Successful implementation will require a coordinated team effort with members across business and technology. Additionally, the position will also lead in supporting solutions during stable business operation.
This position is rewarding for a person who can:
Work in a changing environment and easily adapt to the changing situations
Work closely & collaboratively with users (internal team, Suppliers, Customers)
Utilize his communication skills in English and Mandarin
And able to enjoy working across regions
Responsibilities:
Working with the Senior Manager Technology Cluster, external service providers and Technology leaders, support the management and development of Technology Service strategies (global, region, country). Managing, assuring, and supporting the following : Technology Project, Supply Chain, Demand Management, Financial Management, Strategy, Service Portfolio Management
Working with the Senior Manager Regional Technology Services, external service providers and Technology leaders, ensure that Technology Services are understood, designed, and fit for purpose (global, region, country). Managing, assuring, and supporting the following : The Service Catalogue, Service Level Management, Capacity Management, Security, Supplier Management (local suppliers)
Collaborating with the Senior Manager Regional Technology Services, external service providers and Technology leaders, ensure and assure that Area Technology services are planned, documented, and implemented in accordance with customer requirements and our Technology processes and policies. Managing, assuring, and supporting the following : Knowledge Management, Asset & Configuration Management, Release & Deployment, Transition Planning & Testing
Assisting with the Senior Manager Technology Cluster, external service providers and Technology leaders, ensure and assure that all Technology services are operated in accordance with customer requirements and our Technology processes and policies. Managing, and supporting: Incident Management, Problem Management, Event Management & Resolution
Support the development and implementation of new boarding customer
Take delegated responsibility for infrastructure project delivery in the Markets in scope, ensuring and assuring that projects are delivered to scope, on time, on budget and all changes are tested, fit for purpose, and approved for implementation to the live environment
Support Digital Workplace development initiatives driven by the Digital Workplace Champion.
Coordinate the implementation of global standards relating to physical and environmental aspects of all data centers, server rooms/racks etc.
Liaise with vendors/suppliers to ensure our standards relating to all EUDs and software (include PCs, Printers, other devices) are met
Desired Skills & Experience:
Bachelor’s degree level in computer sciences, Information technology or other relevant discipline
Language skills: English (Read/Write/Spoken), Mandarin or Bahasa is a plus
5-7 years of experience working directly with customers/business functions for implementing & supporting business applications/solutions
Experience of Defining business requirement with End-users
Experience in programing (.NET Java, SQL) is preferred.
Experience in industries of Logistics/Warehouse should be an advantage
Take initiative and prioritize work accordingly
Achieve own goals and support others to create an environment of success
Has a growth orientation; seeks continuous improvement
Proactively comes up with creative ideas and supports the implementation
Cooperates and relates well with others within and between organizations
Proactively communicates at all levels, internal and external
Benefits:
Medical Insurance : In-Patient, Out-Patient, Maternity, Dental Vision
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