Job Description

DepartmentOperations LevelEntry Level LocationIndonesia - Solo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Monitor, guide, motivate agents, and ensure the team are able to achieve target and business goals
  • Solve day-to-day potential operational issues
  • Analyse issues and provide feedback for improvements
Requirements:
  • Previous experience in managing operational teams (preferrably Quality Control or Operational Excellence) for minimum 2 years of experience
  • Ability to motivate agents and understand operationals end-to-end process
  • Good in data reporting and familiar with Ms. Excel analysis tools to identify and solve day-to-day operational issues
  • Comfortable in managing and communicating with stakeholder, with intermediate English skill
  • Open to flexible arrangements, including shifting, depending on infrastructure and business needs
  • Familiar with video platform (reels, snackvideo, etc)
  • Willing to work in contract based and be placed in Solo

Related Jobs

Job Detail

  • Job Id
    eb950140a708a824
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job