Baru Call Center (Customer & Complaint Handling)

Date Posted: Posted7 hari yang lalu
Salary:
Jakarta
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Job Description

Memberikan pelayanan melalui telepon dari dan ke nasabah, calon nasabah dan Kantor Cabang ( incoming call dan outgoing call ) terkait informasi produk dan layanan, pertanyaan dan permintaan sesuai dengan ketentuan dan standar yang telah ditetapkan

Menangani pengaduan dan keluhan nasabah (Complain Handling) yang masuk melalui telepon atau media terekam lainnya

Melakukan kegiatan pemasaran (telemarketing)

Melakukan pencatatan/ dokumentasi/ administrasi atas kegiatan pelayanan nasabah serta atas instruksi/ transaksi efek nasabah pengguna aplikasi online Trimegah

Memberikan informasi melalui e-mail (e - mail blast ) kepada nasabah bila terdapat Corporate Action dari Emiten.

Melakukan verifikasi dan konfirmasi ke nasabah, atas instruksi transaksi yang diterima dari nasabah sesuai dengan syarat dan ketentuan yang berlaku
Pendidikan terakhir minimal diploma.

Pengalaman di Call Center atau Customer Service pada perusahaan sekuritas, perbankan atau lembaga keuangan lainnya

Memiliki sertifikasi WPPE Pemasaran (lebih disukai)

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Job Detail

  • Job Id
    f1433aea07f811cd
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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