Job Description

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DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Solo

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us.

Job Description:
  • Provide day-to-day technical support to end-users and ensure the smooth running of computers, network devices and printers
  • Troubleshoot and resolve end-user application issues, maintain, and update technical support documentation
  • Handle asset management, maintain inventory, and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security, and antivirus tools
  • Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports
Requirements:

  • Diploma or Bachelor's degree in Computer Sciences, Information Technology or a related technical field
  • Minimum 3 years of relevant experience operating in a similar role
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Familiar with TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
  • Professional Qualification - Microsoft Certified/CCNA will be an advantage
  • Knowledge of the basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points will be an advantage
  • Competent at documenting standard operating procedures and knowledge articles
  • Strong analytical and troubleshooting skills
  • Open to flexible working arrangements to support the technical issues or activities
  • Have initiative, enthusiasm and willingness to learn in a fluid and dynamic environment
  • Passionate in IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Able to communicate in English to facilitate and collaborate with stakeholders from across the region
  • Willing to be placed in Solo Shopee Office

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Job Detail

  • Job Id
    f6377f1a78ba1549
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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