Introduction
The Crew Tim Outlet Mall TP dan BG Junction is an exciting entry‑level opportunity for individuals passionate about food and beverage (FnB) service in a vibrant mall environment. Based in Surabaya, this role supports daily operations at either the TP Mall or BG Junction locations, ensuring that customers receive fast, friendly, and high‑quality service from opening to closing. The position offers a dynamic schedule, a collaborative team setting, and the chance to develop valuable hospitality skills while working in one of Surabaya’s busiest retail hubs.
Responsibilities
- Support the smooth operation of the outlet during mall opening and closing hours, ensuring all stations are ready for service.
- Prepare ingredients, set up equipment, and conduct pre‑shift checks so the outlet meets readiness standards before the mall opens.
- Maintain strict cleanliness and organization of the work area, adhering to sanitation guidelines and mall management regulations.
- Deliver courteous, prompt, and responsive service in line with company SOPs to maximize customer satisfaction.
- Monitor and manage inventory levels during peak periods, guaranteeing sufficient stock of raw materials and supplies.
- Record ingredient usage accurately and communicate restock needs to the supervisor in a timely manner.
- Compile daily sales and operational reports, following company procedures for documentation and analysis.
- Collaborate with fellow team members to achieve sales targets and uphold outlet performance standards within the mall environment.
- Participate in regular shift handovers, sharing critical information about equipment status, stock levels, and any customer feedback.
- Assist with occasional deep‑cleaning tasks, equipment maintenance, and safety inspections as required.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: up to 28 years old; both male and female candidates are welcome.
- At least 1 year of experience in the food and beverage sector (experience is preferred but fresh graduates with a strong interest in FnB are also considered).
- Understanding of basic food safety, hygiene, and sanitation practices.
- Physical stamina to stand for extended periods and move quickly in a fast‑paced environment.
- Honest, disciplined, and responsible attitude with a strong work ethic.
- Ability to work effectively in a team and adapt to rotating shift schedules (Tuesday – Sunday, 08:00 – 17:00).
- Preferred residence in Surabaya or willingness to relocate to the city.
- Strong communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Basic knowledge of operating kitchen equipment and handling food‑service tools.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Meal allowance and employee discounts at all outlet locations.
- Comprehensive on‑the‑job training and opportunities for professional development within the hospitality industry.
- Health and safety coverage, including medical insurance for eligible employees.
- Uniform provision and access to modern kitchen equipment.
- Paid annual leave and public holiday entitlement.
- Friendly work environment with a supportive team culture.
- Potential for career advancement to supervisory or managerial positions based on performance.
About Company
Our company is a leading operator of dining concepts within Surabaya’s premier shopping centers, TP Mall and BG Junction. We specialize in delivering high‑quality, quick‑service meals to a diverse customer base that includes shoppers, families, and office workers. With a focus on hygiene, efficiency, and customer delight, we continuously invest in staff training, modern equipment, and sustainable practices. Joining our team means becoming part of a forward‑thinking organization that values teamwork, innovation, and the personal growth of each employee.
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