Introduction
Adira Finance is seeking a proactive and detail‑oriented Remedial Officer (Collection) to join our dynamic team in Leuwiliang, Jabodetabek. This role is pivotal in ensuring the timely recovery of overdue receivables, supporting the company’s cash‑flow health, and maintaining strong relationships with our clients. The ideal candidate will possess strong analytical abilities, excellent communication skills, and a firm commitment to ethical collection practices.
Responsibilities
- Manage the end‑to‑end collection process for accounts receivable (A/R) overdue, ensuring all actions are completed within defined timelines.
- Monitor overdue accounts daily, identify high‑risk cases, and prioritize collection activities accordingly.
- Conduct outbound calls, send formal reminders, and arrange face‑to‑face meetings with delinquent borrowers to negotiate repayment plans.
- Collaborate closely with the credit underwriting and risk management teams to understand the underlying credit profiles and tailor collection strategies.
- Prepare and submit regular reports on collection performance, aging analysis, and recovery rates to senior management.
- Maintain accurate records of all collection interactions in the company’s CRM system, ensuring compliance with internal policies and regulatory requirements.
- Assist in developing and refining collection policies, scripts, and standard operating procedures to improve efficiency and recovery outcomes.
- Participate in weekly team meetings, sharing insights on challenging cases and contributing ideas for process improvement.
- Uphold the highest standards of integrity, confidentiality, and customer service throughout all collection activities.
Requirements
- Education: Minimum D3/S1 in any discipline; candidates with a high school (SMA/SMK) background are also considered if they demonstrate relevant experience.
- Age: Must be 29 years old or younger.
- Gender: Male (as specified by the posting).
- Work Experience: At least 1 year of experience in collections, credit monitoring, or related financial services. Fresh graduates with strong internships or relevant projects are welcome.
- Technical Skills: Familiarity with credit monitoring, loan processing, and debt collection tools; proficiency in Microsoft Office (Excel, Word) and basic CRM usage.
- Core Competencies: Strong interpersonal and communication abilities, persuasive negotiation skills, high integrity, resilience, meticulous attention to detail, and honesty.
- Business Acumen: Understanding of multifinance business models and a results‑oriented mindset focused on meeting collection targets.
- Availability: Willingness to work Monday through Saturday, 08:00 – 16:00, at the Adira Finance office located within the candidate’s domicile area.
Benefits
- Competitive salary with performance‑based incentives tied to collection targets.
- Health insurance coverage for employee and eligible dependents.
- Paid leave entitlements, including annual, sick, and religious holidays.
- Opportunities for professional development through training programs, certifications, and mentorship.
- Career progression pathways within Adira Finance’s growing finance and risk management divisions.
- Employee assistance programs and wellness initiatives to support work‑life balance.
- Transportation allowance or reimbursement for commuting expenses.
About Company
Adira Finance is a leading multifinance institution in Indonesia, offering a wide range of financing solutions to individuals and businesses. With a strong focus on customer‑centric services, innovative technology, and responsible lending, Adira has built a reputation for reliability and financial stability. Our culture emphasizes teamwork, continuous learning, and ethical conduct, providing employees with a supportive environment to grow their careers while contributing to the company’s mission of financial inclusion and sustainable growth.
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