Introduction
Gladak is a dynamic and fast‑growing automotive service provider that specializes in vehicle maintenance, parts distribution, and customer support across Indonesia. We are seeking enthusiastic and motivated individuals to join our team as Account Officers. This entry‑level position offers a unique opportunity for fresh graduates and young professionals to develop a solid foundation in the automotive industry while honing their communication and sales skills.
The ideal candidate will be a male applicant with a high school diploma (SMA/SMK or equivalent), a genuine interest in automobiles, and a strong desire to learn and grow within a supportive environment.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, ensuring timely and professional communication.
- Assist customers in selecting appropriate automotive products and services based on their needs and vehicle specifications.
- Maintain accurate records of customer interactions, orders, and follow‑up activities using the company’s CRM system.
- Collaborate with the sales, service, and logistics teams to guarantee smooth order processing and on‑time delivery.
- Conduct basic vehicle knowledge assessments to advise customers on routine maintenance, parts compatibility, and warranty coverage.
- Identify opportunities for upselling and cross‑selling additional services such as extended warranties, routine inspections, and accessory installations.
- Participate in weekly team meetings to report on account status, share customer feedback, and propose improvement ideas.
- Support marketing initiatives by distributing promotional materials and gathering market intelligence on competitor offerings.
- Adhere to company policies, health and safety standards, and maintain a professional appearance at all times.
Requirements
- Male candidate, aged 28 years or younger.
- Minimum education: SMA/SMK or equivalent.
- Basic understanding of automobile mechanics and terminology.
- Strong verbal communication skills and a friendly, customer‑focused attitude.
- High motivation to learn and develop within the automotive sector; fresh graduates are encouraged to apply.
- Ability to work independently as well as collaboratively in a fast‑paced environment.
- Proficiency with basic computer applications (MS Office, email, and CRM tools).
- Reliability, punctuality, and a willingness to work Monday through Saturday, 08:00‑17:00.
Benefits
- Competitive entry‑level salary with performance‑based incentives.
- Comprehensive health insurance coverage for the employee.
- Paid leave, including annual, sick, and religious holidays.
- On‑the‑job training programs focused on automotive product knowledge and sales techniques.
- Opportunities for career advancement to senior account management or sales supervisory roles.
- Company‑sponsored participation in industry workshops, seminars, and certification courses.
- Employee discounts on vehicle services and parts.
- Friendly and supportive work culture that values continuous improvement.
About Gladak
Founded in 2010, Gladak has quickly become a trusted name in the Indonesian automotive market, serving both individual car owners and fleet operators. Our mission is to deliver reliable, high‑quality service and genuine parts that keep vehicles running safely and efficiently. With a network of service centers in major cities, we pride ourselves on technical expertise, transparent pricing, and a customer‑centric approach.
Our team is comprised of passionate professionals who are dedicated to fostering innovation and excellence. By joining Gladak, you become part of a forward‑thinking organization that invests in its people and embraces the latest industry trends, ensuring that both our customers and employees thrive.
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