Introduction
Fastmart, a leading retail technology solutions provider in Indonesia, is expanding its on‑the‑ground support network. We are seeking enthusiastic and motivated individuals to join our team as Customer Support Agents. In this role, you will act as the vital link between our innovative mobile application and the numerous retail outlets that rely on Fastmart to manage their daily operations. If you are a fresh graduate or have a background in marketing, love field work, and are comfortable using Android applications, this position offers an exciting opportunity to grow your career while directly contributing to the digital transformation of the retail sector.
Responsibilities
- Conduct on‑site registration of new retail partners, ensuring all required data is captured accurately.
- Accompany outlet owners and staff through their first transactions, providing hands‑on assistance and troubleshooting.
- Explain the features and benefits of Fastmart’s mobile application, tailoring the presentation to the specific needs of each outlet.
- Gather feedback from merchants on app usability and relay insights to the product development team.
- Maintain daily activity logs and submit reports on registration progress, training sessions, and any issues encountered.
- Coordinate with the regional sales and technical support teams to ensure seamless service delivery.
- Promote best practices for inventory management, sales tracking, and customer engagement using the app.
- Travel to assigned territories—including Rempah, Tangerang, Daan Mogot, Ciracas, Subang, Bandung, Surabaya Barat, and Surabaya—on a regular schedule.
Requirements
- Minimum education: Bachelor’s degree (S1) in any discipline.
- Fresh graduate or candidate with prior experience in marketing or field sales.
- Proficient in using Android smartphones and comfortable navigating mobile applications.
- Strong verbal communication skills and the ability to convey technical information clearly.
- Willingness to work in the field and travel extensively across the designated regions.
- Own a motorbike with a valid SIM C (motorcycle driving license) for daily commutes.
- Gender: open to all candidates.
- Flexible schedule: Monday to Saturday, 08:00 – 16:00.
Benefits
- Competitive base salary with performance‑based incentives.
- Transportation allowance to support daily travel to field locations.
- Comprehensive health insurance covering medical, dental, and vision.
- Professional development programs, including product training and soft‑skill workshops.
- Opportunities for career advancement within Fastmart’s rapidly growing regional network.
- Employee recognition awards for outstanding customer service and sales achievements.
- Flexible work environment that encourages autonomy and initiative.
About Company
Fastmart has been at the forefront of digitalizing Indonesia’s retail ecosystem for over a decade. Our cloud‑based platform empowers small‑to‑medium retailers with tools for inventory control, sales analytics, and customer loyalty programs—all accessible through a user‑friendly Android app. With a presence in major metropolitan areas and a strong commitment to empowering local businesses, Fastmart continues to innovate by integrating AI‑driven insights and seamless payment solutions. Join us and become part of a dynamic team that is reshaping the future of retail across the archipelago.
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