Introduction
The Sales Executive & Front Office Agent role is a dynamic position that bridges the gap between client acquisition and exceptional customer service. This hybrid role is ideal for motivated professionals who thrive in fast‑paced environments, possess strong communication abilities, and are eager to contribute to revenue growth while representing the company’s brand at the front desk. The successful candidate will be responsible for generating new business opportunities, nurturing existing client relationships, and ensuring a seamless, welcoming experience for every visitor and caller.
Responsibilities
- Identify, prospect, and qualify new sales leads through cold calling, networking events, and digital channels.
- Develop and present tailored sales proposals, negotiate terms, and close deals to meet or exceed monthly targets.
- Maintain accurate records of sales activities, client interactions, and pipeline status using CRM software.
- Act as the first point of contact for visitors and callers, handling inquiries, directing calls, and providing information about company services.
- Coordinate appointments, manage meeting rooms, and ensure the front office environment reflects the company’s professional standards.
- Collaborate with marketing, product, and support teams to align sales strategies with promotional campaigns and product launches.
- Analyze sales data and customer feedback to identify trends, opportunities for improvement, and potential upsell or cross‑sell scenarios.
- Prepare regular sales reports, forecasts, and performance dashboards for senior management.
- Participate in training sessions, industry conferences, and networking events to stay current with market trends and best practices.
- Uphold confidentiality and data protection policies when handling client information.
Requirements
- Minimum education: Bachelor’s degree (S1) in Business, Marketing, Hospitality, or a related field.
- At least 1 year of proven experience in a sales or front office role, preferably within a service‑oriented industry.
- Strong verbal and written communication skills in Bahasa Indonesia and English.
- Excellent interpersonal abilities with a customer‑centric mindset and a positive, proactive attitude.
- Proficiency with communication tools (telephone systems, email platforms), customer management software (CRM), and basic sales analysis tools.
- Ability to multitask, prioritize workload, and manage time efficiently in a busy office setting.
- Gender: Open to all genders; diversity and inclusion are valued.
- Flexibility regarding working days and hours, with schedules to be discussed during the interview process.
Benefits
- Competitive base salary with performance‑based commissions and bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays in accordance with local labor laws.
- Professional development opportunities, including sales training, certifications, and mentorship programs.
- Modern office environment equipped with the latest technology and ergonomic workstations.
- Employee assistance program (EAP) offering counseling and wellness resources.
- Team‑building activities, company outings, and recognition awards for outstanding performance.
- Potential for career progression into senior sales, account management, or supervisory roles.
About Company
Our company is a leading player in the hospitality and service sector, renowned for delivering high‑quality experiences to both corporate and individual clients. With a strong commitment to innovation, customer satisfaction, and employee growth, we have expanded our presence across multiple regions and continue to set industry benchmarks. We foster a collaborative culture that encourages creativity, accountability, and continuous improvement. Joining our team means becoming part of a forward‑thinking organization where your contributions directly impact business success and client happiness.
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