Introduction
We are seeking a dedicated Staff Front Office (Customer Service & Administration) to join our dynamic team. This full‑time position operates Monday through Saturday, from 08:00 to 17:00, and plays a pivotal role in creating a welcoming atmosphere for guests, clients, and partners. The ideal candidate will combine strong interpersonal abilities with a solid educational background and a heartfelt commitment to Islamic values, demonstrated by memorizing at least 15 Juz of the Qur’an.
Responsibilities
- Greet and escort visitors, ensuring a professional and warm first impression.
- Answer, screen, and direct incoming telephone calls, providing accurate information and routing inquiries to the appropriate departments.
- Maintain an organized front‑office environment, including reception area tidiness, signage, and promotional materials.
- Manage daily administrative tasks such as filing, data entry, handling correspondence, and preparing routine reports.
- Coordinate meeting room bookings, schedule appointments, and assist with calendar management for senior staff.
- Handle customer inquiries, complaints, and feedback promptly, escalating complex issues when necessary while adhering to service‑level standards.
- Support event planning and execution by preparing materials, liaising with vendors, and ensuring logistical details are addressed.
- Maintain accurate visitor logs, security badges, and access control records in compliance with company policies.
- Assist with basic accounting functions, such as processing invoices, tracking expenses, and preparing petty‑cash reconciliations.
- Collaborate closely with other departments—marketing, operations, and human resources—to ensure seamless communication and workflow.
- Demonstrate Qur’anic recitation skills during corporate gatherings, religious events, or as part of the organization’s cultural outreach programs.
- Continuously seek opportunities to improve front‑office efficiency through feedback collection and process refinement.
Requirements
- Minimum education: Bachelor’s degree (S1) in a relevant field from a recognized state university.
- Gender: Female (per organizational policy).
- Age: No specific upper limit; candidates must be able to meet the physical and mental demands of the role.
- Work experience: At least 1 year of proven experience in a front‑office, customer service, or administrative position.
- Religious qualification: Memorization of at least 15 Juz of the Qur’an (Tahfidz) and the ability to recite it clearly.
- Excellent verbal communication skills in Bahasa Indonesia and basic English.
- Strong interpersonal skills with a focus on empathy, patience, and cultural sensitivity.
- Proficiency in standard office software (Microsoft Office Suite, email platforms, and basic data‑management tools).
- Ability to work effectively within a team, demonstrating reliability, punctuality, and a positive attitude.
- High level of integrity, discretion, and respect for confidential information.
Benefits
- Competitive salary commensurate with experience and qualifications.
- Comprehensive health and dental insurance coverage.
- Paid annual leave, sick leave, and religious holidays.
- Professional development opportunities, including training in customer‑service excellence and administrative software.
- Uniform allowance and transportation reimbursement.
- Performance‑based bonuses and recognition programs.
- Supportive work environment that values teamwork, continuous learning, and spiritual growth.
About Company
Our organization is a leading provider of hospitality and administrative services in the region, known for blending modern business practices with deep respect for cultural and religious traditions. We serve a diverse clientele ranging from corporate partners to community groups, and we pride ourselves on delivering exceptional service while fostering a supportive workplace for our employees. Joining our team means becoming part of a mission‑driven company that values integrity, professional excellence, and the personal development of each staff member.
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