Introduction
PT Ekatunggal Tunas Mandiri, a dynamic technology‑driven organization located in Bogor, Jawa Barat, is seeking a motivated and talented individual to join our team as a Junior IT Staff – Technical Support and System Administration. This entry‑level role is ideal for recent graduates or early‑career professionals who are eager to develop hands‑on experience in a fast‑paced corporate environment while delivering high‑quality technical assistance to internal users.
The successful candidate will act as the first line of defense for all hardware, software, and infrastructure issues, ensuring that the daily operations of the company run smoothly. Working closely with senior IT engineers, the Junior IT Staff will gain exposure to a broad range of technologies, from desktop support to network troubleshooting and system updates.
Responsibilities
- Provide prompt technical support and troubleshooting for hardware, software, and networking problems encountered by internal employees.
- Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripheral devices.
- Document all support tickets, resolutions, and preventive measures in the company’s IT service management system.
- Assist in routine maintenance and upgrades of operating systems (primarily Windows 10/11) and standard business applications such as Microsoft Office Suite.
- Support the rollout of new software applications, ensuring proper licensing, configuration, and user training.
- Collaborate with senior IT staff to monitor network performance, respond to alerts, and participate in incident response procedures.
- Participate in regular inventory checks, asset tagging, and lifecycle management of IT equipment.
- Contribute to the development of knowledge‑base articles and user guides to improve self‑service capabilities.
- Maintain a high level of customer service, communicating technical information clearly to non‑technical staff.
- Stay current with emerging technologies and suggest improvements that can increase efficiency or reduce costs.
Requirements
- Education: Minimum a Bachelor’s degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.
- Experience: At least 1 year of hands‑on experience in a help‑desk or technical support role.
- Technical Skills:
- Solid understanding of computer hardware components, peripheral devices, and basic networking concepts (TCP/IP, LAN, Wi‑Fi).
- Proficiency with Windows operating systems, Microsoft Office, and common business applications.
- Familiarity with scripting or basic programming (e.g., JavaScript) and database management (MySQL) is a plus.
- Experience with remote support tools and ticketing systems.
- Soft Skills:
- Excellent verbal and written communication, with a strong service‑orientation.
- Analytical mindset and problem‑solving abilities to diagnose and resolve issues efficiently.
- Ability to work both independently and as part of a collaborative IT team.
- Adaptability to fast‑changing technology environments and willingness to learn.
- Other Requirements: No age limit, open to all genders, and a commitment to work Monday through Saturday, 08:00‑16:30.
Benefits
- Competitive salary with performance‑based incentives.
- Health insurance covering medical, dental, and vision expenses.
- Paid annual leave, sick leave, and public holidays.
- Professional development budget for certifications, workshops, and conferences.
- Access to a modern office environment equipped with the latest IT tools.
- Mentorship program pairing junior staff with senior IT engineers.
- Transportation allowance or company‑provided parking.
- Team building activities, quarterly outings, and a supportive corporate culture.
About Company
PT Ekatunggal Tunas Mandiri (ETM) is a reputable mid‑size enterprise that specializes in providing integrated solutions for logistics, manufacturing, and digital services across Indonesia. With a strong commitment to innovation, ETM invests heavily in modernizing its IT infrastructure to support rapid business growth. The company values continuous learning, teamwork, and a proactive approach to problem‑solving, fostering an environment where employees can thrive both professionally and personally.
Located in the thriving technology hub of Bogor, ETM offers a collaborative workplace that encourages cross‑functional interaction and knowledge sharing. Our IT department plays a strategic role in ensuring operational continuity, data security, and the seamless delivery of services to our internal stakeholders. Joining ETM means becoming part of a forward‑thinking organization that recognizes and rewards talent, while providing the tools and support needed to build a successful career in information technology.
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