Introduction
We are seeking an enthusiastic Staf Promosi Penjualan dan Pelayanan Pelanggan to join our dynamic sales and customer service team. This role is the front line of our organization, responsible for creating a welcoming first impression, guiding prospective clients through the application process, and maintaining ongoing communication to maximize conversion rates. The ideal candidate will be a strong communicator, highly organized, and eager to develop a career in sales, finance, or customer relations.
Responsibilities
- Greet and engage prospective customers in a friendly, professional manner, both in‑person and via phone or digital channels.
- Collect, verify, and process all required administrative documents, ensuring accuracy and compliance with internal policies.
- Explain loan or financing options, including repayment terms, interest rates, and eligibility criteria, tailoring the information to each client’s needs.
- Maintain and update the customer database with accurate contact information, interaction logs, and status of each application.
- Conduct timely follow‑up calls or messages to nurture leads, answer questions, and present new promotional offers.
- Collaborate with the sales team to coordinate outreach campaigns and share insights gathered from customer interactions.
- Identify common objections or concerns and provide clear, solution‑focused responses to increase conversion.
- Prepare daily and weekly activity reports for management, highlighting key performance indicators such as contact rates, applications submitted, and successful closures.
- Participate in regular training sessions to stay current on product knowledge, regulatory changes, and best practices in customer service.
Requirements
- Minimum education: SMA/SMK or equivalent; fresh graduates are encouraged to apply.
- All genders are welcome.
- No upper age limit; candidates of any age with the right attitude are considered.
- Strong verbal and written communication skills in Bahasa Indonesia; additional language proficiency is a plus.
- Basic computer literacy, including familiarity with Microsoft Office and CRM/database tools.
- Excellent interpersonal skills, with the ability to build rapport quickly and maintain long‑term relationships.
- Highly organized, detail‑oriented, and capable of handling multiple tasks in a fast‑paced environment.
- Motivated self‑starter with a willingness to learn and adapt to new processes.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid leave including annual, sick, and maternity/paternity days.
- Professional development opportunities, including sales training and certification programs.
- Friendly, collaborative work environment with a supportive team culture.
- Access to modern office facilities, ergonomic workstations, and high‑speed internet.
- Transportation allowance or reimbursement for commuting costs.
About Company
Our company is a leading provider of financial solutions, dedicated to empowering individuals and small businesses through accessible credit and tailored financing options. With a strong presence across Indonesia, we pride ourselves on transparent services, innovative product design, and a customer‑centric approach. Our mission is to simplify financial processes, enabling our clients to achieve their personal and professional goals. Joining our team means becoming part of a forward‑thinking organization that values integrity, growth, and community impact.
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