Introduction
We are seeking enthusiastic and professional Waiter/Waitress candidates to join our high‑end dining service team. This role is integral to delivering an exceptional culinary experience for our guests in a fast‑paced, upscale restaurant environment. If you have a passion for hospitality, strong communication skills, and at least one year of relevant experience, we invite you to become a key member of our front‑of‑house staff.
Responsibilities
- Warmly greet every guest upon arrival and escort them to their assigned table.
- Present menus, explain ingredients, suggest pairings, and highlight daily specials to enhance the dining experience.
- Prepare tables with appropriate linens, utensils, glassware, and ensure a polished setting before service begins.
- Proactively upsell complementary items such as appetizers, desserts, and beverages, aligning recommendations with guest preferences.
- Accurately take food and beverage orders, confirming any dietary restrictions or special requests.
- Communicate orders clearly to the kitchen crew and monitor preparation times to ensure timely delivery.
- Serve dishes and drinks with precision, maintaining proper plating standards and temperature.
- Inspect tableware and kitchen equipment for cleanliness and report any issues immediately.
- Present the bill, process payments using POS systems, and handle cash or card transactions responsibly.
- Clear used dishes, glasses, and utensils promptly, returning them to the dishwashing area for sanitation.
- Adhere to all food safety, hygiene, and health regulations, maintaining a safe environment for guests and staff.
- Collaborate with fellow servers, hosts, and kitchen staff to stay informed about promotions, seasonal menus, and special events.
- Maintain a positive attitude under pressure, especially during peak service periods and holiday shifts.
Requirements
- Minimum education: High school diploma (SMA/SMK) or equivalent.
- At least 1 year of experience in a waiter/waitress or comparable hospitality role.
- Proficiency with cash registers and POS applications; basic arithmetic skills are essential.
- Excellent verbal and written communication abilities.
- Strong attention to detail when recording and relaying orders.
- Physical stamina to stand and walk for extended periods throughout shifts.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays as required.
- Ability to remain calm, organized, and courteous under high‑stress situations.
Key Skills
- Effective interpersonal and customer‑service skills.
- Time‑management and multitasking capabilities.
- Active listening and empathy to anticipate guest needs.
- Emotional intelligence for managing stress and conflicts.
- Friendly, approachable demeanor with a genuine smile.
Benefits
- Competitive hourly wage plus performance‑based tips.
- Meal allowance during shifts and complimentary staff meals.
- Opportunities for professional development, including hospitality workshops and language courses.
- Uniform provided and laundry assistance.
- Comprehensive health and safety training in line with industry standards.
- Paid leave and holiday pay in accordance with local labor regulations.
- Supportive team environment with regular staff recognition programs.
About Company
Our restaurant is a celebrated destination for fine dining, known for its innovative menu, elegant ambiance, and commitment to outstanding service. Situated in a bustling urban district, we blend contemporary culinary techniques with locally sourced ingredients, creating memorable experiences for a diverse clientele ranging from business professionals to tourists. As a growing brand, we prioritize employee growth, fostering a culture where every team member can thrive and contribute to our reputation for excellence.
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