Introduction
We are seeking a dynamic and motivated Kepala Cabang Outlet Gadai Banten to lead one of our high‑traffic pawnshop locations in the Greater Jakarta and Java regions. This pivotal role combines sales leadership, operational oversight, and team development within a fast‑moving retail environment that specializes in electronic goods such as smartphones, laptops, speakers, drones, and more. The ideal candidate will be a proactive problem‑solver with a passion for customer service, a solid understanding of electronic products, and the ability to inspire a team to exceed sales targets while maintaining strict adherence to company SOPs.
Responsibilities
- Lead, coach, and motivate a multidisciplinary team of sales associates, inventory clerks, and service staff to achieve and surpass monthly and quarterly sales objectives.
- Design and deliver regular training programs covering product knowledge, sales techniques, compliance, and customer handling to ensure continuous professional growth.
- Oversee daily store operations, including opening and closing procedures, cash handling, and adherence to security protocols.
- Conduct detailed assessments of electronic items received for pawn, ensuring accurate valuation and documentation according to industry standards.
- Perform periodic inventory reconciliations, tracking stock levels in the warehouse and coordinating with logistics to prevent shrinkage.
- Develop and implement localized marketing initiatives, leveraging social media, community events, and partnership opportunities to drive foot traffic.
- Prepare and present performance reports to regional management, highlighting key metrics such as sales volume, conversion rates, and customer satisfaction scores.
- Maintain a clean, safe, and welcoming store environment in line with corporate branding and visual merchandising guidelines.
- Collaborate with the corporate compliance team to ensure all transactions meet legal and regulatory requirements.
Requirements
- Minimum education: Bachelor’s degree (S1) in Business, Management, or a related field. Candidates with a high school diploma (SMA/SMK) are also considered if they demonstrate strong leadership potential.
- Age: Up to 35 years old; fresh graduates are encouraged to apply.
- Gender: Open to all genders.
- Basic technical knowledge of consumer electronics (smartphones, laptops, audio equipment, drones, etc.) is a strong plus.
- Exceptional communication skills, both verbal and written, with the ability to negotiate and resolve customer issues effectively.
- Demonstrated leadership qualities, including the ability to set clear goals, delegate tasks, and hold team members accountable.
- Strong analytical mindset for interpreting sales data, inventory trends, and market opportunities.
- Willingness to undergo a 3‑4 month training program, including a two‑week intensive session in Jakarta.
- Flexibility to be assigned to any outlet within Central Java, Yogyakarta, Jakarta, or Banten, with placement prioritized near the candidate’s residence.
Benefits
- Clear career progression pathways with opportunities for promotion to regional or corporate roles.
- Competitive salary package complemented by performance‑based bonuses and incentive schemes.
- Company‑covered accommodation (kost) allowances to support relocation and living expenses.
- Comprehensive training and professional development programs to enhance leadership and industry expertise.
- Standard work schedule: Monday to Saturday, 08:30 – 16:30, with paid holidays and statutory leave.
- Access to employee wellness programs, health insurance, and a supportive workplace culture.
About Company
Our organization is a leading pawnshop network in Indonesia, renowned for its transparent appraisal processes, secure handling of high‑value electronic assets, and customer‑centric service model. With a strong presence across major cities in Java, we blend traditional pawnbroking expertise with modern retail techniques, leveraging technology to streamline operations and enhance the customer experience. As part of our expansion strategy, we are investing in talent that can drive growth at the outlet level while upholding our core values of integrity, professionalism, and community engagement.
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