Introduction
We are seeking a dynamic and results‑driven Agent Telecenter Layanan Pelanggan to join our fast‑growing customer service and sales team in Gondangdia, Central Jakarta. The role is pivotal in driving customer acquisition, nurturing leads, and converting interest into measurable sales outcomes through phone‑based interactions. If you thrive in a high‑energy environment, possess strong communication skills, and enjoy meeting sales targets, this position offers a clear pathway to professional growth within the telemarketing industry.
Responsibilities
- Initiate outbound sales calls to prospective customers, presenting product benefits and aligning offers with scripted guidelines.
- Engage inbound inquiries, actively listening to customer needs and providing tailored solutions that drive conversion.
- Maintain a robust pipeline by tracking lead status, updating the CRM system, and ensuring accurate documentation of all interactions.
- Collaborate with the sales and marketing teams to refine scripts, share market insights, and improve outreach strategies.
- Achieve daily, weekly, and monthly sales targets while adhering to quality standards and compliance regulations.
- Identify and resolve customer objections through problem‑solving techniques, turning challenges into opportunities for upselling.
- Participate in regular training sessions and performance reviews to continuously enhance product knowledge and sales techniques.
- Provide feedback on common customer pain points, contributing to product development and service improvements.
Requirements
- Minimum education: Bachelor’s degree (S1) in any discipline.
- Age: Up to 28 years old.
- At least 1 year of proven experience in telemarketing, call center operations, or a related sales environment.
- Excellent verbal communication and active listening skills.
- Strong sales orientation with a demonstrated ability to meet or exceed targets.
- Effective problem‑solving abilities and a proactive mindset for self‑development.
- Comfortable working full‑time in Gondangdia, Jakarta Pusat (Monday‑Saturday, 08:00‑17:00).
- Gender: Open to all candidates.
- Key soft skills: customer‑centric attitude, teamwork, adaptability, and resilience under pressure.
Benefits
- Competitive monthly salary with performance‑based commissions.
- Health insurance coverage for employee and immediate family.
- Paid annual leave, sick leave, and public holidays.
- Professional development programs, including sales certification and leadership workshops.
- Opportunities for career advancement to senior sales or supervisory roles.
- Modern office facilities with a supportive, collaborative culture.
- Employee assistance program and regular team‑building activities.
About Company
Our company is a leading provider of consumer‑focused solutions in the Indonesian market, specializing in digital services, lifestyle products, and value‑added offerings. With a commitment to innovation and customer satisfaction, we have built a reputation for delivering high‑quality experiences through multiple channels, including phone, online, and in‑store interactions. Our telecenter serves as the front line of customer engagement, playing a critical role in expanding market reach and fostering long‑term relationships. Join us and become part of a forward‑thinking organization that values talent, encourages continuous learning, and rewards success.
Interested in this position?
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