Introduction
We are seeking a dynamic Collection Desk Coordinator to lead our collection team in a fast‑paced, customer‑focused environment. The ideal candidate will combine strong analytical abilities with proven leadership skills to drive timely debt recovery while maintaining compliance with all applicable regulations. This role plays a critical part in safeguarding the company’s cash flow, supporting financial stability, and ensuring a positive experience for both clients and internal stakeholders.
Responsibilities
- Lead, coach, and motivate a team of collection agents to consistently meet or exceed monthly recovery targets.
- Monitor daily, weekly, and monthly performance metrics, providing constructive feedback and actionable improvement plans.
- Handle escalated collection cases, including high‑value or complex accounts, and collaborate with legal or compliance teams when necessary.
- Ensure that all collection activities adhere to internal SOPs, industry best practices, and relevant regulations such as the Fair Debt Collection Practices Act (or local equivalents).
- Develop and implement process improvements that streamline workflow, reduce delinquency cycles, and enhance data accuracy.
- Coordinate with cross‑functional departments—sales, finance, customer service, and risk management—to align collection strategies with overall business objectives.
- Prepare regular reports for senior management, highlighting key performance indicators, trend analysis, and actionable insights.
- Conduct regular training sessions on negotiation techniques, communication etiquette, and regulatory updates.
- Maintain accurate records of all collection activities, ensuring data integrity for audit purposes.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent; a bachelor’s degree in Business, Finance, or a related field is a plus.
- At least 3 years of experience in collections or a comparable leadership role, with a proven track record of meeting recovery targets.
- Strong understanding of collection processes, legal frameworks, and compliance requirements.
- Excellent leadership, coaching, and interpersonal skills with the ability to inspire a diverse team.
- Effective communication skills—both written and verbal—in Indonesian and English.
- Demonstrated problem‑solving abilities and a data‑driven mindset for continuous improvement.
- Proficiency with collection management software, Microsoft Office Suite, and data analysis tools.
- Age ≤ 35 years; gender neutral hiring policy.
- Availability to work Monday through Saturday, 09:00–17:00.
Benefits
- Competitive base salary with performance‑based bonuses.
- Comprehensive health insurance (medical, dental, vision).
- Paid annual leave, sick leave, and public holidays.
- Professional development allowance for courses, certifications, and industry conferences.
- Transportation allowance or company‑provided vehicle for work‑related travel.
- Employee assistance program and wellness initiatives.
- Opportunity for career progression into senior finance or operations roles.
About Company
Our organization is a leading provider of financial services in the region, dedicated to delivering innovative solutions that empower both individuals and businesses. With a strong emphasis on ethical practices, technology‑driven operations, and customer satisfaction, we have built a reputation for reliability and growth. Joining our team means becoming part of a collaborative culture where ideas are valued, professional development is encouraged, and every employee contributes to our mission of financial excellence.
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