Introduction
We are seeking a dedicated Personal Butler to join our prestigious 5‑star hotel team. This role is designed for individuals who are passionate about delivering unparalleled service to discerning guests, ensuring every stay is memorable and exceeds expectations. The successful candidate will operate in a fast‑paced, luxury environment, providing personalized assistance ranging from guest greetings to meticulous room preparation.
The position offers a dynamic schedule, with shifts covering weekdays, weekends, and public holidays, reflecting the 24‑hour nature of the hospitality industry. If you possess a polished appearance, a service‑excellence mindset, and fluency in English, we invite you to become the face of our hospitality excellence.
Responsibilities
- Greet and escort VIP guests upon arrival, offering a warm, professional welcome.
- Coordinate with the front desk, housekeeping, and concierge to anticipate and fulfill guest requests promptly.
- Prepare and maintain personalized butler stations, ensuring all amenities, linens, and refreshments are impeccably arranged.
- Manage guest itineraries, including restaurant reservations, transportation, and special event arrangements.
- Provide in‑room services such as turndown preparation, garment care, and tailored hospitality experiences.
- Maintain accurate logs of guest preferences, special occasions, and service notes for continuous improvement.
- Supervise junior staff when acting in a supervisory capacity, delegating tasks and ensuring quality standards.
- Handle guest complaints or issues with discretion, offering swift and effective resolutions.
- Participate in regular training sessions to stay current on luxury service trends and hotel protocols.
- Uphold the hotel’s brand standards through impeccable personal grooming and professional conduct.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 2 years of relevant experience in a luxury hospitality setting, preferably within a 5‑star hotel.
- For supervisory candidates: 2‑3 years of leadership experience in a similar role.
- Fluent English communication skills (both spoken and written) are mandatory.
- Strong guest service orientation, excellent interpersonal skills, and the ability to anticipate needs.
- Demonstrated problem‑solving and decision‑making abilities, especially for supervisory duties.
- Detail‑oriented mindset with a relentless focus on service excellence.
- Professional appearance, well‑groomed, and a positive, courteous attitude.
- Flexibility to work rotating shifts, weekends, and public holidays.
- Additional skill: Experience or interest in bread making (Pembuat Roti) is considered a valuable plus.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid vacation, sick leave, and statutory holidays.
- Opportunities for career advancement within a globally recognized hotel brand.
- Continuous professional development programs, including language and hospitality workshops.
- Employee discount on hotel services, dining, and spa facilities.
- Uniform allowance and grooming kit provided by the hotel.
- Transportation allowance or shuttle service for shift work.
About Company
Our hotel is a celebrated 5‑star property located in the heart of the city, renowned for its blend of timeless elegance and modern luxury. With over two decades of service excellence, we cater to international travelers, business executives, and high‑net‑worth individuals seeking an extraordinary experience. Our commitment to innovation, sustainability, and personalized hospitality has earned numerous awards and a loyal clientele.
Joining our team means becoming part of a culture that values integrity, teamwork, and continuous improvement. We empower our staff to take ownership of the guest journey, fostering an environment where talent thrives and exceptional service is the norm.
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