Introduction
We are seeking a dynamic Customer Service Representative – Client Experience Manager to join our growing team. This role is pivotal in delivering exceptional service, fostering lasting relationships, and representing our brand with professionalism and empathy. If you are passionate about helping customers, possess strong communication skills, and thrive in a fast‑paced environment, we want to hear from you.
Responsibilities
- Explain the company’s products and services clearly, highlighting key features and benefits to customers.
- Listen actively to customer inquiries, concerns, and complaints, and provide timely, effective solutions.
- Resolve complaints professionally, ensuring each interaction ends with a positive outcome and satisfied customer.
- Maintain courteous, clear, and friendly communication across phone, email, chat, and social media channels.
- Make customers feel comfortable and valued, creating a welcoming experience that encourages loyalty.
- Document all customer interactions, questions, and complaints accurately in the CRM system.
- Follow up with customers on unresolved issues, ensuring that problems are fully addressed and closed.
- Collaborate with sales, product, and technical support teams to relay customer feedback and drive continuous improvement.
- Identify recurring issues and propose process enhancements to reduce future complaints.
- Participate in regular training sessions to stay updated on product knowledge, company policies, and industry best practices.
Requirements
- Minimum education: SMA/SMK or equivalent (D3 preferred).
- At least 1 year of proven experience in a customer service or client-facing role.
- Strong verbal and written communication skills in Bahasa Indonesia; additional language proficiency is a plus.
- Demonstrated problem‑solving abilities and a proactive attitude toward issue resolution.
- Basic computer literacy, including Microsoft Office (Excel, Word) and familiarity with CRM platforms.
- Ability to work effectively in a team environment while also handling individual responsibilities.
- High level of attention to detail, accountability, and reliability.
- Open to working Monday through Saturday, 08:30 – 17:30.
- All genders are welcome to apply.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, public holidays, and additional leave for special occasions.
- Professional development opportunities, including workshops, certifications, and mentorship programs.
- Friendly and supportive workplace culture that values teamwork and continuous improvement.
- Modern office facilities equipped with ergonomic workstations and a comfortable break area.
- Transportation allowance or company‑provided shuttle service.
- Employee recognition programs that celebrate outstanding service and innovation.
About Company
Our company is a leading provider in the consumer services sector, delivering high‑quality products and solutions to a diverse client base across Indonesia. With a commitment to excellence and a customer‑centric philosophy, we continuously innovate to meet evolving market demands. Our team is composed of motivated professionals who are dedicated to creating value for both our customers and stakeholders. Joining us means becoming part of a forward‑thinking organization that invests in its people, encourages growth, and celebrates success.
Interested in this position?
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