Introduction
Adira Finance is seeking a dedicated Officer Remedial to join our dynamic team in Payakumbuh. This role is pivotal in ensuring the timely collection of overdue accounts receivable (A/R) and supporting the financial health of our multifinance operations. The successful candidate will thrive in a fast‑paced environment, demonstrate strong interpersonal skills, and possess a keen eye for detail while upholding the highest standards of integrity.
Responsibilities
- Manage the end‑to‑end process of overdue receivables, ensuring collections are completed within agreed timelines.
- Coordinate with internal sales and credit teams to verify outstanding balances and resolve discrepancies.
- Conduct outbound calls, send reminder letters, and negotiate payment plans with delinquent customers.
- Maintain accurate records of all collection activities in the company’s CRM system.
- Prepare daily, weekly, and monthly reports on collection performance, highlighting trends and recommending corrective actions.
- Collaborate with legal and compliance departments when escalation to formal recovery procedures is required.
- Continuously monitor the effectiveness of collection strategies and propose improvements to increase recovery rates.
- Support the development of customer education initiatives that promote timely payments and financial responsibility.
Requirements
- Education: Minimum D3/D4 (associate or diploma) in any field; a bachelor’s degree (S1) is preferred.
- Age: Candidates must be 30 years old or younger.
- Gender: Male (as stipulated by the posting).
- Experience: At least 1 year of experience in collections, credit control, or a related financial role. Fresh graduates with strong academic records are also welcome.
- Technical Skills: Familiarity with multifinance business processes, basic accounting principles, and proficiency in MS Office (especially Excel) and CRM tools.
- Soft Skills: Excellent communication and negotiation abilities, strong interpersonal skills, high integrity, resilience, meticulous attention to detail, and a results‑oriented mindset.
- Work Schedule: Monday to Saturday, 08:00 – 16:00.
- Location: Placement at Adira Finance office in Payakumbuh, aligned with the candidate’s domicile.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Retirement savings plan (DPK) with company matching contributions.
- Professional development allowance for training, certifications, and seminars.
- Paid annual leave, sick leave, and national holidays.
- Transportation allowance or company‑provided shuttle service.
- Employee recognition programs and career advancement pathways.
- Supportive work environment that encourages teamwork and continuous improvement.
About Company
Adira Finance is one of Indonesia’s leading non‑bank financial institutions, offering a wide range of credit and financing solutions to both individual and corporate customers. With a strong presence across the archipelago, we pride ourselves on innovative product offerings, customer‑centric service, and responsible lending practices. Our mission is to empower communities by providing accessible financing while maintaining rigorous risk management standards. Joining Adira Finance means becoming part of a forward‑thinking organization that values ethical conduct, professional growth, and the collective success of its employees.
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