Introduction
We are seeking a dedicated Petugas Frontliner Layanan Pelanggan to join our dynamic team. As the first point of contact for our valued customers, you will play a pivotal role in shaping their experience with the company. This position is ideal for individuals who are enthusiastic, personable, and eager to provide exceptional service in a fast‑paced environment. Whether you are interacting face‑to‑face, over the phone, or through digital channels, your ability to convey information politely and efficiently will directly influence customer satisfaction and loyalty.
Responsibilities
- Greet customers warmly and assist them with inquiries, complaints, and service requests in a courteous manner.
- Provide accurate information about products, services, promotions, and policies, ensuring clear and concise communication.
- Document all customer interactions in the CRM system, updating records promptly and accurately.
- Identify and resolve common issues on the spot, escalating complex cases to the appropriate department when necessary.
- Maintain a professional appearance and demeanor that reflects the company’s brand standards.
- Collaborate with sales, marketing, and operations teams to relay customer feedback and suggest improvements.
- Monitor and manage queue times, ensuring minimal wait periods and a smooth flow of service.
- Participate in regular training sessions to stay updated on product knowledge and service techniques.
- Support special events or promotional campaigns by providing on‑site assistance and information.
- Adhere to all health, safety, and confidentiality policies while performing duties.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of proven experience in a customer‑facing role.
- Open to candidates of any gender; however, the current opening emphasizes female applicants.
- Polished, stylish appearance that aligns with the company’s brand image.
- Strong verbal communication skills, with a friendly and respectful tone.
- Ability to convey information politely and effectively, using clear and correct language.
- Excellent interpersonal skills, demonstrating empathy, patience, and a positive attitude.
- Not currently enrolled in full‑time education (school or university).
- Basic computer literacy and familiarity with common office software and CRM tools.
- Flexibility to work varying shift schedules as required; exact days and hours will be communicated later.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays.
- Opportunities for career advancement and professional development through training programs.
- Uniform allowance and styling support to maintain the required professional appearance.
- Employee recognition programs that reward outstanding customer service.
- Transportation allowance or reimbursement for commuting expenses.
About Company
Our company is a leading provider of consumer‑focused services in Indonesia, renowned for its commitment to quality and customer satisfaction. With a network of service centers across the region, we strive to deliver reliable solutions that meet the evolving needs of our diverse clientele. Our culture emphasizes teamwork, continuous learning, and a customer‑centric mindset, fostering an environment where every employee can contribute to our shared success. Join us and become part of a forward‑thinking organization that values innovation, integrity, and the personal growth of its staff.
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