Introduction
We are a leading hospitality provider seeking a dedicated Receptionist & Housekeeping Associate to join our dynamic team. This full‑time position is based in our modern facility and offers an excellent opportunity for a young professional who values cleanliness, customer service, and teamwork. The role combines front‑desk responsibilities with housekeeping duties, ensuring that guests receive a warm welcome and a pristine environment throughout their stay.
Responsibilities
- Greet all visitors and guests with a friendly, professional demeanor, directing them to the appropriate areas or personnel.
- Answer, screen, and forward incoming telephone calls, taking accurate messages when necessary.
- Manage daily reservation logs, check‑in/check‑out procedures, and maintain up‑to‑date guest records.
- Coordinate with the housekeeping team to schedule room cleaning, prioritize urgent requests, and ensure turnaround times meet brand standards.
- Perform routine cleaning tasks such as dusting, vacuuming, mopping, and bathroom sanitization in public areas and assigned guest rooms.
- Inspect rooms and public spaces for cleanliness, reporting any maintenance issues to the facilities department promptly.
- Maintain inventory of cleaning supplies, linens, and guest amenities, ordering replacements as needed to avoid shortages.
- Enforce quality‑control standards by conducting spot checks and documenting any deviations from the established cleanliness protocol.
- Assist with special events, set‑up meeting rooms, and provide concierge information about local attractions, transportation, and dining options.
- Adhere to health and safety guidelines, including proper handling of cleaning chemicals and personal protective equipment.
Requirements
- Female, age 19‑29 years, unmarried.
- Minimum education: SMA/SMK or equivalent.
- Polished appearance, courteous attitude, and strong communication skills.
- Honesty, discipline, and a high sense of responsibility.
- Ability to work effectively within a team and adapt to fast‑paced environments.
- Willingness to work on Saturdays and during the 2026 Lebaran holiday period.
- Basic proficiency in quality control of cleanliness and familiarity with housekeeping tools.
- Reliability in adhering to scheduled work hours (08:00 – 17:00).
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and additional holiday pay for Lebaran workdays.
- Professional development opportunities, including training in hospitality service standards and advanced cleaning techniques.
- Uniform and necessary housekeeping equipment provided at no cost.
- Friendly, supportive work environment that values teamwork and personal growth.
- Transportation allowance for commuting to and from the workplace.
About Company
Our organization has been a trusted name in the hospitality industry for over a decade, offering a blend of traditional warmth and modern service excellence. We operate a portfolio of boutique hotels and serviced apartments that cater to both business travelers and vacationing families. Our commitment to guest satisfaction is reflected in meticulous attention to detail, continuous staff training, and a culture that encourages initiative and pride in one’s work. By joining our team, you will become part of a forward‑thinking company that values each employee’s contribution to delivering memorable experiences for our guests.
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