Introduction
We are seeking a dynamic and personable Front Desk Receptionist to become the welcoming face of our hotel. As the first point of contact for guests, the receptionist plays a crucial role in shaping the overall guest experience, ensuring smooth operations, and upholding the high standards of hospitality that define our brand. This position is ideal for individuals who thrive in fast‑paced environments, possess excellent communication skills, and take pride in delivering service with a smile.
Responsibilities
- Greet all guests promptly and courteously, creating a warm first impression.
- Manage the check‑in and check‑out processes efficiently, verifying identification, processing payments, and issuing room keys.
- Handle phone inquiries, reservations, and email correspondence, providing accurate information about room rates, amenities, and local attractions.
- Maintain an organized front‑desk log, recording guest arrivals, departures, and special requests.
- Coordinate with housekeeping and maintenance teams to ensure rooms are prepared and any issues are resolved quickly.
- Assist guests with luggage, transportation arrangements, and concierge services, such as restaurant reservations and tour bookings.
- Process billing statements, manage cash drawer, and reconcile daily financial transactions.
- Address guest complaints or concerns with professionalism, escalating to management when necessary.
- Promote hotel services and upsell additional amenities like spa packages, dining options, and event spaces.
- Ensure the front‑desk area remains tidy, presentable, and stocked with necessary supplies.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Up to 25 years old.
- Gender: Open to all genders (the role historically prefers female candidates, but we encourage all qualified applicants to apply).
- Excellent verbal communication skills in Bahasa Indonesia and basic English.
- Professional appearance and a friendly demeanor.
- High level of honesty, attention to detail, and the ability to work quickly under pressure.
- Positive attitude, strong work ethic, and demonstrated loyalty.
- Team‑oriented mindset with the ability to collaborate across departments.
- Basic computer literacy, familiarity with reservation software and MS Office.
- Previous experience in a hospitality or customer‑service role is a plus but not required.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Meal allowance or complimentary staff meals during shifts.
- Uniform provided and laundry service.
- Professional development opportunities, including hotel‑industry training and language courses.
- Paid annual leave, sick leave, and public holidays.
- Employee discount on room rates, food & beverage, and spa services.
- Supportive work environment that encourages career growth within the hospitality group.
About Company
Our hotel is a flagship property of a respected hospitality group known for delivering exceptional guest experiences across the region. Situated in a vibrant city center, the hotel offers modern amenities, stylish accommodations, and a commitment to sustainable practices. We pride ourselves on fostering a culture of respect, continuous improvement, and teamwork, empowering each employee to contribute to our reputation for excellence.
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