Introduction
We are seeking enthusiastic and dedicated Staf Frontliner Layanan Pelanggan (Customer Service Frontline Staff) to join our growing team in the Greater Bandung area. The successful candidate will be the first point of contact for our valued customers, handling daily transactions, answering inquiries, and ensuring a seamless and pleasant banking experience. This full‑time position operates from Monday to Friday, 08:00‑17:00, and covers multiple locations including Kota Bandung, Kabupaten Bandung, Priangan Timur, Priangan Barat, Sumedang, Garut, Subang, and Purwakarta.
Responsibilities
- Greet customers with a friendly and professional demeanor, establishing trust from the first interaction.
- Process a wide range of banking transactions accurately, including deposits, withdrawals, fund transfers, and account inquiries.
- Provide clear information about products and services, guiding customers toward solutions that best meet their financial needs.
- Handle customer complaints and escalations calmly, following established protocols to achieve satisfactory resolutions.
- Maintain up‑to‑date knowledge of internal policies, regulatory requirements, and promotional campaigns.
- Record all interactions in the CRM system, ensuring data integrity and compliance with privacy standards.
- Collaborate with branch staff, loan officers, and back‑office teams to streamline service delivery.
- Work efficiently under high‑volume conditions while preserving accuracy and attention to detail.
- Participate in regular training sessions and team meetings to continuously improve service quality.
Requirements
- Education: Minimum D3 or S1 (all majors) with a GPA of at least 2.75.
- Gender: Open to all genders.
- Age: No maximum age limit; we value experience and attitude over age.
- Experience: Fresh graduates are welcome; 0+ years of relevant experience.
- Strong communication skills, a warm and approachable attitude, and a high sense of responsibility.
- Discipline and the ability to work effectively under pressure.
- Willingness to work in any of the designated service areas (Bandung City, Bandung Regency, East Priangan, West Priangan, Sumedang, Garut, Subang, Purwakarta).
- Proficiency in basic computer applications and familiarity with banking software is a plus.
- Commitment to upholding the highest standards of customer service ethics and confidentiality.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and dental insurance for employees and eligible dependents.
- Professional development programs, including certification courses and leadership workshops.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Transportation allowance or company‑provided shuttle services for selected locations.
- Employee assistance program offering counseling and wellness resources.
- Opportunities for career advancement within a reputable financial institution.
- Friendly and inclusive workplace culture that encourages teamwork and innovation.
About Company
Our client is a leading regional bank in West Java, recognized for its commitment to financial inclusion, digital transformation, and community development. With a network of branches spanning urban and rural areas, the bank prides itself on delivering reliable, customer‑centric services while fostering a culture of integrity and continuous improvement. As part of its growth strategy, the organization invests heavily in employee training, technology upgrades, and sustainable banking practices, making it an attractive employer for individuals who aspire to build a meaningful career in the financial services sector.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now