Introduction
The Admin Collector (CCS) position is based in Majalengka and plays a pivotal role in supporting the Collections & Credit Services (CCS) team of a leading financial services institution. The role focuses on the efficient handling of collection correspondence, documentation, and coordination with internal and external parties to ensure timely recovery of outstanding receivables. This is an entry‑to‑mid level administrative position that offers exposure to the finance industry’s best practices while requiring a high degree of accuracy, integrity, and mobility.
Responsibilities
- Print, dispatch, and input Surat Peringatan (warning letters) to borrowers via approved courier services, ensuring each letter is tracked and logged in the system.
- Prepare and send Surat Somasi (formal demand letters) based on unit receipt documentation, following regulatory guidelines and internal templates.
- Register and archive critical collection documents such as DKHC/DKHR, Surat Tugas, Surat Kuasa, and BAST, maintaining a searchable electronic and physical filing system.
- Coordinate the organization and storage of all collection‑related paperwork, including copies of Memoranda of Understanding (MOU) and supporting documents, to guarantee easy retrieval during audits.
- Log unit hand‑over documents and manage the pickup process of collateral units from Remedial Officers or external collection agencies, confirming receipt and updating status in the collection management system.
- Assist the Collections team in generating daily and weekly status reports, highlighting overdue accounts, pending documentation, and any exceptions that require escalation.
- Maintain continuous communication with field collection officers, legal counsel, and external vendors to ensure smooth workflow and adherence to collection timelines.
- Support the preparation of internal audit evidence by providing accurate document trails and verifying the authenticity of signed authorizations.
- Participate in periodic training sessions on regulatory changes, data privacy, and collection best practices to stay current with industry standards.
Requirements
- Minimum education: Diploma (D3) in Business Administration, Finance, or related field; high school (SMA/SMK) acceptable if supplemented by relevant experience.
- Age: ≤ 29 years at the time of application.
- Prior experience in the finance or banking sector is a strong plus, though fresh graduates with strong administrative skills are encouraged to apply.
- Excellent written and verbal communication skills in Bahasa Indonesia; proficiency in English is advantageous.
- Strong organizational abilities with a keen eye for detail when handling legal and financial documents.
- High level of integrity, honesty, and discipline; ability to work under strict confidentiality.
- Target‑oriented mindset with a proactive approach to problem‑solving and meeting collection deadlines.
- Comfortable with high mobility—frequent coordination with field officers, couriers, and external agencies is required.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with document management systems.
- Ability to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during peak collection periods.
Benefits
- Competitive monthly salary with performance‑based incentives tied to collection targets.
- Comprehensive health insurance covering medical, dental, and vision care for employees and eligible dependents.
- Daily transportation allowance or company‑provided vehicle for field coordination tasks.
- Professional development budget for certifications, workshops, and industry conferences.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Employee assistance program offering counseling and wellness resources.
- Opportunity for career progression within the Collections, Credit, and Risk Management divisions.
About Company
Our client is a nationally recognized financial services group with a strong footprint in consumer credit, micro‑finance, and asset‑based lending. With a commitment to responsible lending and innovative digital solutions, the company serves millions of customers across Indonesia. The organization prides itself on a culture of transparency, continuous learning, and community impact, offering employees a collaborative environment where initiative is rewarded and career growth is supported. Joining the Admin Collector team provides a unique window into the heart of the collections process, contributing directly to the firm’s financial health and customer relationship management.
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