Introduction
We are seeking enthusiastic and customer‑focused individuals to join our dynamic restaurant team as Pelayan Restoran (Customer Service Staff). This role is the front line of our dining experience, ensuring every guest feels welcomed, valued, and satisfied from the moment they step through the door. Whether you are a fresh graduate eager to start a career in the hospitality industry or an experienced professional looking for a new challenge, we provide a supportive environment where you can develop your service skills, grow your career, and be part of a vibrant culinary community.
Responsibilities
- Greet guests promptly, escort them to their tables, and present menus with a friendly, professional demeanor.
- Take accurate food and beverage orders, answer menu-related questions, and make personalized recommendations based on guest preferences.
- Coordinate with kitchen and bar staff to ensure timely delivery of dishes, handling any special dietary requests or modifications.
- Monitor tables throughout service, refilling drinks, clearing plates, and addressing any concerns before they become issues.
- Maintain a clean and organized dining area, adhering to health and safety standards, including proper table setting and sanitation procedures.
- Process payments using POS systems, issue receipts, and handle cash transactions with accuracy.
- Assist in opening and closing duties, such as setting up stations, restocking supplies, and conducting end‑of‑day inventory checks.
- Collaborate with team members to handle peak periods efficiently, demonstrating the ability to work under pressure while maintaining composure.
- Uphold the restaurant’s brand standards through impeccable grooming, professional attire, and a positive attitude at all times.
- Participate in ongoing training sessions, product knowledge workshops, and service excellence programs to continuously improve performance.
Requirements
- Male or Female, any gender identity.
- Maximum age of 25 years old; fresh graduates are welcome.
- Education: Open to all educational levels; a high school diploma or equivalent is sufficient.
- Prior experience in Food & Beverage service is preferred but not mandatory.
- Excellent grooming and personal hygiene standards.
- Strong communication skills in Bahasa Indonesia and basic English.
- Ability to work efficiently in a fast‑paced environment and handle multiple tables simultaneously.
- Positive attitude, team spirit, and a “no drama” mindset.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during special events.
- Basic knowledge of food safety, sanitation, and customer service best practices.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Meal allowances during shifts and discounts on all food & beverage items.
- Comprehensive on‑the‑job training and opportunities for career advancement within the restaurant group.
- Health and accident insurance coverage for full‑time staff.
- Paid leave and public holiday benefits in accordance with Indonesian labor law.
- Positive, inclusive workplace culture that values teamwork, respect, and continuous learning.
- Employee recognition programs and regular team‑building activities.
About Company
Our restaurant is part of a well‑established hospitality brand that has been delivering authentic Indonesian cuisine and modern dining experiences for over a decade. With multiple locations across the region, we pride ourselves on blending traditional flavors with contemporary service standards. Our mission is to create memorable moments for every guest, and we achieve this by investing in our people, fostering a collaborative environment, and maintaining high quality in both food and service. Join us and become an ambassador of hospitality, where your dedication and passion will be celebrated every day.
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