Introduction
The Agent Guest Service (Daily Worker) position is a critical front‑line role within our hospitality operation, ensuring that every guest experiences a seamless, welcoming, and memorable stay. Reporting to the Front Office Manager, the successful candidate will act as the primary point of contact for guests, handling check‑in and check‑out processes, addressing inquiries, and resolving issues promptly. This role demands a blend of strong communication abilities, a keen eye for detail, and the flexibility to thrive in a fast‑paced, service‑driven environment.
Responsibilities
- Greet guests warmly upon arrival, verify reservations, and complete efficient check‑in procedures using the VHP System Program.
- Process check‑outs, settle bills accurately, and handle any post‑stay inquiries or feedback.
- Maintain up‑to‑date knowledge of hotel amenities, services, and local attractions to provide accurate information and recommendations.
- Address guest complaints or special requests promptly, coordinating with housekeeping, maintenance, and food & beverage teams to ensure swift resolutions.
- Update and manage guest profiles in the VHP system, ensuring data integrity and confidentiality.
- Assist in handling phone and email reservations, confirming details and providing pre‑arrival support.
- Collaborate with team members to uphold hotel standards of cleanliness, safety, and service excellence.
- Participate in daily briefings, share observations, and contribute ideas for continuous improvement of guest experience.
Requirements
- Minimum education: Diploma (D3) or higher (D4) in Hospitality, Tourism, Business Administration, or a related field.
- At least 1 year of proven experience in a similar guest service or front desk role.
- Proficiency with the VHP System Program or comparable property management software.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is a strong plus.
- Demonstrated ability to work independently and as part of a collaborative team.
- Strong interpersonal skills, a fast learning attitude, and the capacity to perform under pressure.
- Flexibility to work a Monday‑Saturday schedule, 08:00‑17:00, including occasional overtime during peak periods.
Benefits
- Competitive daily wage with performance‑based incentives.
- Comprehensive health and safety coverage, including medical and accident insurance.
- Opportunities for professional development through on‑the‑job training and industry certifications.
- Employee discounts on hotel services, dining, and partner establishments.
- Supportive work environment that encourages career progression within the hospitality group.
About Company
Our company is a leading hospitality brand in Indonesia, operating a portfolio of upscale hotels and resorts across major tourist destinations. With a commitment to delivering exceptional guest experiences, we invest heavily in staff training, technology, and sustainable practices. Our culture celebrates diversity, teamwork, and continuous improvement, ensuring that every employee feels valued and empowered to contribute to our collective success. Joining our team means becoming part of a dynamic organization that sets industry standards for service excellence.
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