Introduction
GraPARI Yogyakarta, a premier service hub for Telkomsel, is seeking enthusiastic and customer‑focused individuals to join our team as Customer Service Representatives. In this role, you will become the first point of contact for Telkomsel’s valued customers, delivering accurate information, handling service requests, and resolving issues with professionalism and speed. The position offers a dynamic environment where you will collaborate with cross‑functional teams, develop your communication skills, and contribute to the overall satisfaction of millions of mobile subscribers across Indonesia.
Responsibilities
- Provide clear and courteous assistance to customers who call, visit, or engage through digital channels, addressing inquiries, service requests, and complaints related to Telkomsel products.
- Document each interaction in the designated Telkomsel application, ensuring that customer intent, problem details, and resolution steps are accurately recorded.
- Escalate unresolved or complex issues via the Cookies ticketing system or other approved media to the appropriate functional teams, following established Service Operation Support procedures.
- Analyze recurring service trends and share insights with the Operations team to help improve processes and reduce future escalations.
- Maintain a high level of product knowledge about Telkomsel’s portfolio, including post‑paid, prepaid, data bundles, and value‑added services.
- Handle multiple customer interactions simultaneously while maintaining attention to detail and meeting service level agreements (SLAs).
- Participate in daily briefings, training sessions, and performance reviews to continuously enhance service quality.
Requirements
- Minimum education: D3/D4 (any field of study).
- Strong verbal communication skills in both Bahasa Indonesia and English; clear articulation and active listening are essential.
- Ability to work independently as well as collaboratively within a team-oriented environment.
- Analytical mindset with a detail‑oriented approach; capable of multitasking and prioritizing tasks under pressure.
- Demonstrated customer‑service orientation and a target‑driven attitude.
- No strict age limit; applicants of all ages are encouraged to apply.
- Proficiency with standard office software and comfort using ticketing or CRM platforms.
- Professional demeanor, strong ethical standards, and a commitment to upholding GraPARI’s service excellence.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Opportunities for professional development, including Telkomsel product training and soft‑skill workshops.
- Paid leave, including annual, sick, and maternity/paternity leave in accordance with Indonesian labor law.
- Employee assistance program and wellness initiatives to support work‑life balance.
- Modern office environment located in the heart of Yogyakarta with easy access to public transportation.
- Employee recognition programs and career advancement pathways within GraPARI and Telkomsel’s broader network.
About Company
GraPARI (Graha Pariwisata) operates as a strategic service outlet for Telkomsel, Indonesia’s leading telecommunications provider. With a strong presence in Yogyakarta, GraPARI offers a full suite of customer‑centric services, ranging from subscription management and device troubleshooting to promotional activations and data plan upgrades. Our partnership with Telkomsel ensures that we stay at the forefront of technology trends, delivering reliable connectivity solutions to both urban and rural communities.
Our mission is to create seamless, positive experiences for every customer interaction, fostering loyalty and trust in the Telkomsel brand. By joining GraPARI, you become part of a forward‑thinking organization that values innovation, continuous learning, and the personal growth of its employees.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now