Introduction
We are a leading Indonesian financial institution with a strong focus on expanding our credit‑card portfolio across South Sumatra and Lampung. We are looking for energetic, results‑driven individuals to join our team as Petugas Kartu Kredit (Credit Card Officers). This role offers a dynamic mix of sales, customer relationship management, and continuous professional development in a fast‑moving banking environment.
The ideal candidate will thrive in a client‑facing setting, enjoy meeting new people, and possess the discipline to achieve and exceed performance targets while upholding the highest standards of service and compliance.
Responsibilities
- Identify and acquire new credit‑card customers through cold calls, networking events, and referrals.
- Maintain and deepen relationships with existing cardholders, addressing inquiries, resolving issues, and promoting additional banking products.
- Participate actively in mandatory training programs, workshops, and product certification sessions, achieving all set learning milestones.
- Achieve monthly and quarterly sales targets, tracking progress using the bank’s CRM system and reporting results to the branch manager.
- Conduct regular market analysis to understand competitor offerings and propose strategic initiatives to improve our product positioning.
- Ensure compliance with all regulatory and internal policies, including KYC (Know Your Customer) and anti‑fraud procedures.
- Collaborate with cross‑functional teams such as Marketing, Risk Management, and Operations to deliver seamless customer experiences.
- Provide accurate documentation of customer interactions, sales activities, and performance metrics.
- Assist in organizing promotional events and community outreach programs to raise brand awareness.
Requirements
- Minimum education: SMA/SMK or equivalent; Diploma or S1 preferred.
- At least 1 year of experience in sales, marketing, SPG/SPB, or customer service roles.
- Strong communication and interpersonal skills; professional appearance and confident demeanor.
- Ability to work flexible hours, including shift schedules when required.
- Open to candidates who are currently enrolled in higher education (part‑time or online arrangements available).
- Highly motivated, disciplined, and results‑oriented with a proven track record of meeting targets.
- Proficiency in basic computer applications and familiarity with CRM tools is a plus.
- Gender‑inclusive: all genders are welcome to apply.
Benefits
- Competitive base salary plus performance‑based commission (unlimited earning potential).
- Meal and transportation allowances to support daily commuting.
- Comprehensive BPJS Kesehatan and BPJS Ketenagakerjaan coverage.
- Performance bonuses, anniversary awards, and special holiday (Hari Raya) bonuses.
- Career development pathway with clear promotion tracks and opportunities for internal mobility.
- Work‑life balance with a Monday‑Friday schedule (08:00 – 17:00) and the possibility of remote work for eligible students.
- Placement consideration based on candidate’s domicile to minimize relocation stress.
- Employment on a direct contract – no outsourcing, ensuring job security and benefits.
About Company
Our bank has been a trusted name in Indonesia’s financial sector for over three decades, serving millions of customers with innovative products and reliable services. We pride ourselves on a culture of integrity, customer focus, and continuous improvement. As part of our credit‑card division, you will join a team that is dedicated to delivering financial solutions that empower individuals and businesses alike. We invest heavily in employee training, technology, and a supportive work environment, ensuring every team member has the tools and knowledge to succeed.
Joining us means becoming part of a forward‑thinking organization that values diversity, encourages initiative, and rewards excellence. If you are ready to build a rewarding career in banking while making a tangible impact on customers’ financial wellbeing, we invite you to apply today.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now