Introduction
We are seeking a proactive and detail‑oriented Staff Front Office Administration – Service to join our dynamic team in the automotive sector. This entry‑level position is ideal for recent graduates or individuals with a passion for customer service and a willingness to grow within a fast‑paced, technology‑driven environment. The role serves as the first point of contact for clients, partners, and internal stakeholders, ensuring that every interaction reflects our commitment to professionalism, accuracy, and hospitality.
Responsibilities
- Greet and assist visitors, both in‑person and via phone or email, providing timely and courteous information about services and appointments.
- Manage the front‑office schedule, coordinate service bookings, and maintain an organized calendar for the service department.
- Process incoming documents, invoices, and service orders, ensuring that all records are accurately entered into the company’s ERP system.
- Maintain and update customer databases, verifying contact details and service histories to support effective follow‑up.
- Assist with basic computer tasks such as data entry, spreadsheet management, and generating routine reports for management review.
- Collaborate with technicians, parts inventory staff, and sales teams to streamline workflow and resolve any service‑related inquiries.
- Handle incoming and outgoing correspondence, including email newsletters, service reminders, and promotional material.
- Ensure the front‑office area is clean, organized, and stocked with necessary forms, brochures, and promotional items.
- Support the preparation of monthly performance metrics, such as customer satisfaction scores and service turnaround times.
- Continuously seek opportunities to improve front‑office procedures, suggesting enhancements that increase efficiency and customer satisfaction.
Requirements
- Minimum education: D3/D4 (associate or bachelor degree) in Business Administration, Communication, or a related field.
- Gender: Female (as per company policy for this specific role).
- Age: Maximum 30 years.
- Proficient in basic computer operations, including Microsoft Office (Word, Excel, PowerPoint) and familiarity with ERP or CRM systems.
- Strong verbal communication skills in Bahasa Indonesia; additional language ability (e.g., English) is a plus.
- Honest, meticulous, and highly communicative, with an ability to convey information clearly and professionally.
- Interest in the automotive industry or a demonstrated willingness to learn about vehicle service processes.
- Fresh graduates are encouraged to apply; prior administrative or customer service experience is advantageous but not required.
- Excellent organizational skills with the ability to multitask and prioritize in a busy environment.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, public holidays, and sick leave.
- Professional development programs, including training on automotive service software and customer service excellence.
- Opportunities for career advancement within the company’s growing service department.
- Employee discount on vehicle parts, accessories, and service packages.
- Transportation allowance or company‑provided shuttle for commuting staff.
- Friendly and supportive work environment that encourages teamwork and continuous learning.
About Company
Our company is a leading player in the Indonesian automotive market, renowned for delivering high‑quality vehicle maintenance, repair, and aftermarket services. With a network of modern service centers across the region, we combine state‑of‑the‑art equipment with a skilled workforce to meet the evolving needs of both private and commercial clients. Our mission is to provide reliable, transparent, and customer‑centric solutions that keep vehicles on the road safely and efficiently. By joining our team, you will become part of an organization that values integrity, innovation, and a relentless focus on customer satisfaction.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now