Introduction
We are looking for a dynamic Frontliner Customer Service Staff to join our growing team in Magetan and its surrounding areas. This entry‑level position is ideal for recent high school graduates or individuals with a passion for providing exceptional service through both traditional and digital channels. As the first point of contact for our customers, you will play a crucial role in shaping their perception of the brand, handling inquiries, and delivering timely solutions with a friendly and professional attitude.
Responsibilities
- Greet and assist customers in person, via phone, and through social media platforms such as Instagram, TikTok, and others.
- Respond promptly to inquiries, complaints, and feedback while maintaining a courteous and empathetic tone.
- Document all customer interactions in the CRM system, ensuring accurate records for follow‑up and reporting.
- Collaborate with the sales and marketing teams to relay customer insights that can improve product offerings and promotional strategies.
- Monitor and manage the company’s social media channels, creating engaging content and responding to comments or direct messages.
- Maintain up‑to‑date knowledge of company products, services, policies, and promotional campaigns.
- Assist in preparing daily and weekly performance reports, highlighting key metrics such as response time, satisfaction scores, and issue resolution rates.
- Participate in regular training sessions and team meetings to continuously improve communication skills and product knowledge.
- Support special events and promotional activities as required, providing on‑site assistance and customer guidance.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: Up to 28 years old.
- Gender: Female (preference as stated, though all qualified candidates are encouraged to apply).
- Strong verbal communication skills and the ability to speak clearly and persuasively.
- Honest, responsible, and able to work independently with minimal supervision.
- Creative, confident, and proactive in problem‑solving.
- Active presence on major social media platforms (Instagram, TikTok, etc.) and comfortable using them for customer engagement.
- Residency in Magetan or surrounding districts.
- Basic computer literacy, including familiarity with Microsoft Office and CRM tools.
- Ability to work the schedule of Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee.
- Opportunities for professional development and career advancement within the organization.
- Paid leave and public holiday entitlement.
- Employee discounts on company products and services.
- Team building activities and regular social events.
- Supportive work environment that encourages creativity and innovation.
About Company
Our company is a leading provider of consumer‑focused products and services in the East Java region. With a commitment to quality, innovation, and community engagement, we have built a strong reputation for delivering value to our customers. We pride ourselves on fostering a collaborative culture where every team member can contribute ideas, grow professionally, and make a tangible impact on the lives of the people we serve. By joining our team, you become part of a forward‑thinking organization that values integrity, excellence, and the personal development of its employees.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now