Introduction
We are seeking enthusiastic and reliable individuals to join our Customer Service Team as Waiters. This position is a cornerstone of our hospitality operations, ensuring that every guest experiences seamless, friendly, and high‑quality service from the moment they are seated until they leave. Whether you are just starting your career in the food‑and‑beverage industry or looking to deepen your expertise, this role offers a dynamic environment where professionalism and a smile make a lasting impression.
Responsibilities
- Greet guests promptly, present menus, and answer any questions regarding dishes, specials, or dietary accommodations.
- Accurately take food and beverage orders using handheld POS systems, and communicate them clearly to the kitchen and bar staff.
- Serve meals and drinks in a courteous and timely manner, ensuring proper presentation and adherence to safety standards.
- Monitor tables throughout service, refilling drinks, clearing plates, and addressing any additional guest requests.
- Handle payment transactions, process credit card authorizations, and issue receipts while maintaining confidentiality.
- Collaborate with fellow team members, including chefs, bartenders, and host/hostess staff, to maintain a smooth workflow.
- Upsell menu items and suggest pairings to enhance the guest experience and increase average check size.
- Maintain cleanliness and organization of the dining area, including setting and resetting tables, polishing silverware, and ensuring all service stations are stocked.
- Adhere to health, safety, and hygiene regulations, including proper food handling and sanitation practices.
- Participate in pre‑service briefings and post‑service debriefs to continuously improve service quality.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Open to all genders; we value diversity and inclusion.
- No prior experience required, but previous work in food and beverage service is a strong advantage.
- Excellent verbal communication skills in Bahasa Indonesia (additional language proficiency is a plus).
- Strong interpersonal abilities, with a friendly demeanor and a genuine desire to serve guests.
- Ability to work Monday through Saturday, from 08:00 to 17:00, with flexibility for occasional overtime during peak periods.
- Physical stamina to stand for extended periods and carry trays or plates safely.
- Reliability, punctuality, and a team‑oriented mindset.
Benefits
- Competitive base salary with performance‑based incentives.
- Meal allowances or complimentary staff meals during shifts.
- Uniform provided and laundering service.
- Comprehensive on‑the‑job training and opportunities for career advancement.
- Health insurance coverage after the probationary period.
- Paid annual leave and statutory holidays.
- Employee recognition programs and team‑building events.
- Safe and supportive work environment with clear health and safety protocols.
About Company
Our company is a leading hospitality group known for delivering memorable dining experiences across multiple locations. With a commitment to excellence, we blend contemporary culinary concepts with warm, attentive service. As part of our expansion strategy, we continue to invest in talent development, ensuring that every team member has the tools and support needed to thrive. Join us and become an integral part of a brand that values hospitality, innovation, and the personal growth of its employees.
Interested in this position?
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