Introduction
We are seeking a dynamic and results‑driven Regional Collection Head – Bekasi to lead our collections operations across multiple branch locations. This senior role is pivotal in safeguarding the financial health of our multi‑finance institution by ensuring timely recovery of receivables, maintaining strong stakeholder relationships, and upholding the company’s reputation for professionalism and integrity. The successful candidate will operate in a fast‑paced environment, manage a team of collectors, and collaborate closely with field officers, recovery coordinators, and external agencies.
Responsibilities
- Oversee all collection buckets for each branch under the regional jurisdiction, ensuring targets are met or exceeded.
- Assign daily and weekly collection tasks to branch managers and monitor progress against key performance indicators.
- Supervise the distribution and follow‑up of Surat Peringatan (SP) levels 1‑3, SP Plang, Somasi 1‑3, and Surat Penagihan Dini (SPD) to delinquent borrowers.
- Track the use of Bukti Setoran Sementara (temporary deposit slips) and verify accurate payment of instalments.
- Conduct joint field visits with Field Collectors (FC) and Recovery Coordinators (RC) to negotiate settlements and recover overdue accounts.
- Motivate, coach, and evaluate the performance of collection staff, fostering a culture of accountability and continuous improvement.
- Maintain the company’s brand image by handling collections with professionalism, confidentiality, and respect for customer privacy.
- Prepare objective testimony for law‑enforcement agencies when criminal or civil disputes arise, ensuring compliance with legal standards.
- Collaborate with legal and risk departments to identify high‑risk accounts and develop proactive remediation strategies.
- Report weekly and monthly collection results to senior management, highlighting trends, challenges, and opportunities for revenue growth.
Requirements
- Education: Minimum D3/D4; however, a Bachelor’s degree (S1) in Finance, Business Administration, Law, or a related field is preferred.
- Experience: At least 3 years in Account Receivable, Remedial, or Recovery Management within a multi‑finance or banking environment; minimum 1 year in a supervisory role.
- Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with collection management software and data analytics tools.
- Analytical Ability: Strong business and risk analysis capabilities to assess borrower creditworthiness and predict default patterns.
- Leadership & Interpersonal Skills: Demonstrated ability to lead teams, resolve conflicts, and build rapport with internal and external stakeholders, including government officials and community leaders.
- Communication: Excellent verbal and written communication skills in Bahasa Indonesia and English; ability to negotiate and persuade effectively.
- Integrity: No history of involvement in criminal or civil legal disputes; commitment to confidentiality and ethical conduct.
- Availability: Willingness to work Monday through Saturday, 08:00–16:00, with occasional travel to branch locations and field sites.
- Personal Traits: High level of resilience, problem‑solving mindset, and a proactive approach to achieving collection targets.
Benefits
- Competitive base salary with performance‑based bonuses tied to collection results.
- Comprehensive health insurance covering medical, dental, and vision for employee and eligible dependents.
- Retirement savings plan with company matching contributions.
- Paid time off, including annual leave, sick leave, and public holidays.
- Professional development opportunities such as training workshops, certifications, and leadership programs.
- Company‑provided transportation allowance and fuel reimbursement for field visits.
- Employee assistance program offering counseling and wellness resources.
About Company
Our client is a leading multi‑finance organization in Indonesia, offering a broad portfolio of consumer credit, vehicle financing, and small‑business loans. With a network of more than 150 branches nationwide, the company is committed to financial inclusion, responsible lending, and innovative digital solutions. The organization prides itself on a strong corporate culture that values integrity, teamwork, and continuous improvement. As part of the senior management team, the Regional Collection Head will play a critical role in sustaining the company’s profitability while upholding the highest standards of customer service and regulatory compliance.
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