Introduction
We are seeking a diligent and customer‑focused Teller Front Office – Penanganan Transaksi to join our growing branch in Purwakarta. As the first point of contact for our valued clients, you will play a critical role in delivering accurate, efficient, and friendly financial services. This position offers a dynamic environment where precision, integrity, and a passion for helping others are celebrated.
Responsibilities
- Process daily cash transactions, including receipt of loan installments, cash disbursements, and routine deposits with zero error tolerance.
- Maintain and reconcile the teller’s cash drawer at the beginning and end of each shift, preparing accurate reports for the branch manager.
- Verify customer identification documents in compliance with anti‑money‑laundering (AML) and Know‑Your‑Customer (KYC) regulations.
- Enter transaction data promptly into the core banking system, ensuring all entries are reflected in real‑time.
- Assist customers with inquiries related to account balances, transaction status, and product features, providing clear explanations and guidance.
- Identify opportunities to cross‑sell banking products such as savings accounts, credit cards, and micro‑loans, and refer interested clients to the appropriate sales team.
- Collaborate with the back‑office team to resolve discrepancies, handle cash shortages, and implement corrective actions.
- Utilize Microsoft Office and Google Workspace tools to generate daily transaction summaries, exception reports, and performance dashboards.
- Participate in regular training sessions on new banking regulations, digital payment platforms, and customer service best practices.
- Uphold the highest standards of confidentiality, security, and ethical conduct in all interactions.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (S1) in any field.
- Maximum age: 23 years.
- Gender: Female (as per the specific hiring criteria).
- No prior work experience required; fresh graduates are encouraged to apply.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
- Strong numerical aptitude and attention to detail for accurate cash handling.
- Excellent communication skills in Bahasa Indonesia, with a courteous and professional demeanor.
- Basic understanding of banking, financial accounting, or telemarketing concepts is advantageous.
- Willingness to be based in Purwakarta and work a Monday‑Saturday schedule (08:00‑17:00).
- Demonstrated reliability, punctuality, and the ability to work effectively both independently and as part of a team.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Transportation allowance or company‑provided shuttle service.
- Paid annual leave, public holidays, and additional leave for family emergencies.
- Professional development programs, including certification courses in banking operations and customer service.
- Opportunities for career progression within a reputable financial institution.
- Employee assistance program (EAP) for personal and financial counseling.
About Company
Our organization is a leading regional bank committed to fostering financial inclusion and driving economic growth in Indonesia. With a strong emphasis on technology, transparency, and community engagement, we empower individuals and businesses to achieve their financial goals. Our Purwakarta branch serves a diverse clientele, ranging from retail customers to small‑medium enterprises, and prides itself on delivering personalized service backed by robust risk management practices. Join us and become part of a forward‑thinking team that values integrity, innovation, and the professional growth of every employee.
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