Introduction
We are a fast‑growing online retail shop (Olshop) that specializes in delivering quality products to customers across Indonesia. To support our expanding operations, we are looking for a diligent Administrator Operasional Olshop who can ensure that daily processes run smoothly, orders are fulfilled accurately, and our customers receive the best possible service. This full‑time position offers a dynamic work environment where teamwork, attention to detail, and a proactive attitude are highly valued.
Responsibilities
- Process incoming orders from the e‑commerce platform, verify payment status, and generate shipping documents.
- Maintain up‑to‑date inventory records, conduct regular stock checks, and coordinate with the warehouse team to prevent stockouts.
- Update product listings, including descriptions, pricing, and promotional banners, ensuring all information is accurate and SEO‑friendly.
- Handle customer inquiries via chat, email, or phone, providing timely resolutions for order status, returns, and refunds.
- Prepare daily, weekly, and monthly operational reports that track sales performance, order fulfillment rates, and customer satisfaction metrics.
- Collaborate with the logistics partner to schedule pick‑ups, monitor delivery status, and resolve any shipping issues.
- Assist in the preparation of promotional campaigns, including flash sales and special discounts, by coordinating with the marketing team.
- Ensure compliance with company policies, local regulations, and e‑commerce platform guidelines.
- Identify opportunities for process improvement and suggest automation tools that can increase efficiency.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Maximum 25 years old.
- Gender: Female (unmarried preferred as per company policy).
- Computer Skills: Basic proficiency with Microsoft Office (Word, Excel) and familiarity with e‑commerce platforms; must not be “gaptek”.
- Communication: Strong verbal and written communication skills in Bahasa Indonesia.
- Organizational Ability: Ability to multitask, prioritize tasks, and meet tight deadlines.
- Integrity: Must adhere to all company rules, regulations, and confidentiality standards.
- Experience: No prior work experience required, but internships or volunteer work in administration or retail is a plus.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee.
- Paid leave: 12 days annual leave plus official holidays.
- Professional development opportunities, including on‑the‑job training and e‑learning courses.
- Friendly and supportive work culture that encourages teamwork and continuous learning.
- Meal allowance and transportation reimbursement for commuting to the office.
- Potential career growth into senior administrative or logistics coordination roles as the company expands.
About Company
Our Olshop is a vibrant e‑commerce platform that focuses on delivering a wide range of lifestyle and consumer goods to customers nationwide. Founded in 2018, we have built a reputation for fast delivery, reliable customer service, and a curated product selection. We value innovation, integrity, and a customer‑first mindset, and we continuously invest in technology and people to stay ahead in the competitive online retail market. Joining our team means becoming part of a forward‑thinking organization where every employee’s contribution directly impacts the success of the business and the satisfaction of our customers.
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