Introduction
We are seeking a diligent and professional Field Collection Specialist to join our dynamic finance team. This full‑time position operates on a weekend schedule (Saturday – Sunday, 08:00 – 17:00) and requires a proactive individual who can engage directly with borrowers, convey payment obligations clearly, and negotiate viable repayment solutions. The role is essential to maintaining healthy cash flow and upholding the reputation of our institution by fostering respectful, solution‑focused interactions with our customers.
Responsibilities
- Conduct on‑site visits to individual and corporate debtors across assigned territories.
- Present the outstanding balance and payment terms in a clear, professional manner, ensuring the debtor fully understands their obligations.
- Negotiate repayment plans, restructure overdue accounts, and secure a Promise to Pay that aligns with both the client’s capacity and the company’s policies.
- Document every interaction meticulously, preparing accurate visit reports, status updates, and follow‑up actions within the designated CRM system.
- Maintain and strengthen relationships with existing customers, acting as a trusted advisor while protecting the company’s interests.
- Adhere strictly to internal Standard Operating Procedures (SOP) and comply with all relevant banking regulations and data‑privacy laws.
- Collaborate with the collections team, credit analysts, and legal department to share insights and assist in the escalation of high‑risk cases.
- Monitor daily, weekly, and monthly collection targets, reporting performance metrics to supervisors.
- Identify patterns of delinquency and recommend preventive measures to reduce future defaults.
- Utilize personal vehicle and a valid SIM C/A to reach remote debtor locations safely and efficiently.
Requirements
- Minimum education: Diploma (D3) or higher (D4) in Business, Finance, or a related field.
- Age not exceeding 45 years.
- Male candidates only (as per current operational policy).
- At least 1 year of proven experience in collections, banking, or a related financial services environment.
- Active SIM C/A and personal motor vehicle for field assignments.
- Excellent physical and mental health, capable of handling frequent travel and varied client interactions.
- Clean criminal record and no pending legal issues.
- Strong communication and persuasive skills, with the ability to remain firm yet courteous.
- Target‑driven mindset with a track record of meeting or exceeding collection goals.
- Ability to work both independently and as part of a collaborative team.
- Proficiency in basic computer applications, especially Microsoft Office and collection‑specific software.
Benefits
- Competitive base salary with performance‑based incentives.
- Monthly transportation allowance and fuel reimbursement.
- Comprehensive health insurance covering medical, dental, and vision care.
- Retirement savings plan (DPK) with company matching contributions.
- Professional development opportunities, including training workshops and certification support.
- Paid leave, sick leave, and statutory holidays in addition to the weekend work schedule.
- Employee assistance program (EAP) for personal and professional well‑being.
- Uniform provision and necessary field equipment (e.g., tablet, GPS device).
About Company
Our organization is a leading financial services provider with a strong presence across Indonesia. We specialize in consumer credit, micro‑finance, and corporate lending, serving millions of customers with a commitment to responsible banking. Our culture emphasizes integrity, innovation, and continuous improvement. By joining our team, you will be part of a forward‑thinking company that values its employees, invests in technology, and strives to make a positive impact on the communities we serve.
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