Introduction
The Retail Store Operations Manager will serve as the strategic backbone for a network of retail locations, driving operational excellence, profit growth, and brand consistency across all stores. Reporting directly to the Head of Retail Operations, this role blends data‑driven analysis with hands‑on leadership to ensure each outlet delivers an exceptional customer experience while meeting ambitious financial targets. The successful candidate will be a seasoned retail professional with a strong analytical mindset, excellent communication skills, and a passion for continuous improvement.
Responsibilities
- Implement a tiered management framework that classifies stores by performance, market potential, and promotional activities (e.g., group buying, on‑site events, cross‑industry collaborations).
- Provide headquarters with actionable recommendations for store promotions, demotions, or strategic realignments based on quantitative metrics and qualitative insights.
- Monitor core operational KPIs—including foot traffic, cross‑selling rate, conversion rate, average transaction value, and break‑even point—to identify trends and intervene where needed.
- Oversee value‑added services such as in‑store livestreaming, online order fulfillment, and omnichannel initiatives, ensuring seamless integration with physical operations.
- Develop and execute store performance improvement plans, breaking down targets into daily, weekly, and monthly milestones and tracking execution across all locations.
- Lead cost‑control and profit‑enhancement programs, including loss‑prevention strategies, inventory optimization, and expense‑reduction projects.
- Draft, distribute, and enforce daily operational requirements derived from the Store Operations Manual, guaranteeing timely compliance by store managers.
- Communicate corporate directives, conduct regular store inspections, and audit adherence to standardized procedures.
- Address day‑to‑day operational issues, respond swiftly to emergencies, and coordinate cross‑functional support when required.
- Mentor and coach store leaders, fostering a culture of accountability, collaboration, and high performance.
Requirements
- Minimum D3/D4 education (Associate degree or higher) in Business, Retail Management, or a related field.
- At least 3 years of proven experience in retail operations or operations management within a large multinational chain.
- Demonstrated ability to analyze complex data sets and translate findings into practical action plans.
- Proficiency with Microsoft Office Suite, especially Excel and PowerPoint, and familiarity with retail management software.
- Excellent interpersonal and communication skills, with fluency in English (both spoken and written).
- Strong leadership qualities, capable of managing multi‑disciplinary teams and negotiating with internal and external stakeholders.
- High resilience under pressure, a strong sense of responsibility, and a proactive, initiative‑driven work ethic.
- Willingness to travel frequently across provincial stores to conduct inspections and provide on‑site support.
- Open to candidates of any gender; inclusive workplace environment.
- Minimum of 1 year of relevant experience is required; additional years are preferred.
Benefits
- Competitive base salary with performance‑based bonuses tied to store profitability.
- Comprehensive health insurance (medical, dental, vision) for the employee and eligible dependents.
- Paid vacation, sick leave, and public holidays, with a Monday‑Saturday work schedule (08:00‑17:00).
- Professional development allowance for certifications, workshops, and industry conferences.
- Company‑provided laptop, smartphone, and travel expense reimbursement.
- Employee discount program across all retail locations.
- Retirement savings plan with employer matching contributions.
- Opportunities for career advancement within a rapidly expanding retail network.
About Company
Our client is a leading multinational retail chain with a strong presence across Southeast Asia. Known for its innovative shopping experiences, the company blends traditional brick‑and‑mortar stores with cutting‑edge digital services such as livestream shopping and click‑and‑collect. With a commitment to sustainability, community engagement, and continuous innovation, the organization offers a dynamic environment where ambitious professionals can shape the future of retail. Join a forward‑thinking team that values diversity, encourages creative problem‑solving, and rewards results.
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