Introduction
We are a leading healthcare institution dedicated to delivering high‑quality medical services to our community. To support our growing patient base, we are seeking a diligent Kasir dan Staf Administrasi Pasien who can combine strong cash handling expertise with meticulous administrative skills. This dual‑role position is critical for ensuring smooth financial transactions at our front desk while maintaining accurate patient records, thereby contributing to overall patient satisfaction and operational efficiency.
The ideal candidate will thrive in a fast‑paced hospital environment, possess a solid foundation in medical record management, and demonstrate the ability to work both independently and collaboratively with clinical teams. If you are detail‑oriented, customer‑focused, and ready to grow your career in the healthcare sector, we invite you to join our team.
Responsibilities
- Process patient payments, insurance claims, and out‑of‑pocket transactions using the hospital’s cash register and electronic billing systems.
- Maintain accurate daily cash balances, reconcile cash drawers, and generate financial reports for the finance department.
- Register new patients, update existing records, and ensure all demographic and insurance information is entered correctly into the hospital information system.
- Coordinate with medical staff to verify service codes, obtain necessary authorizations, and resolve billing discrepancies promptly.
- Handle appointment scheduling, cancellations, and rescheduling while providing courteous assistance to patients and their families.
- Ensure compliance with hospital policies, health regulations, and data‑privacy standards (HIPAA or local equivalents).
- Assist in preparing monthly audit documents and support internal and external audits related to cash handling and patient documentation.
- Participate in continuous improvement initiatives, suggesting workflow enhancements that reduce patient wait times and improve accuracy.
- Provide orientation and basic training to new front‑desk staff on cash register operation and patient registration procedures.
- Maintain a clean and organized work area, ensuring that all forms, receipts, and patient files are stored securely.
Requirements
- Active STR (Surat Tanda Registrasi) license.
- Minimum education: D3/D4 in Rekam Medis (Medical Records) or Administrasi Rumah Sakit (Hospital Administration).
- At least 1 year of relevant experience working in a hospital or similar healthcare setting.
- Proficiency with cash register systems and hospital information software; familiarity with Sistem Kasir is a plus.
- Strong numerical aptitude, attention to detail, and ability to manage multiple transactions accurately.
- Excellent communication and interpersonal skills; ability to interact politely with patients from diverse backgrounds.
- Demonstrated ability to work both independently and as part of a multidisciplinary team.
- Basic understanding of medical terminology and insurance processes.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during peak periods.
- All genders are welcome to apply.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance for employee and eligible dependents.
- Paid annual leave, sick leave, and national holidays.
- Professional development opportunities, including training courses in medical billing, patient management systems, and soft‑skill workshops.
- Career progression pathways within the hospital’s administrative and financial departments.
- Employee assistance program and wellness initiatives to support work‑life balance.
- Transportation allowance or parking facilities for staff commuting to the hospital.
About Company
Our hospital has been a pillar of community health for over two decades, offering a wide range of services from emergency care to specialized outpatient clinics. With a commitment to innovation, we continuously adopt modern technologies and best practices to improve patient outcomes. Our team-oriented culture encourages collaboration, integrity, and a shared dedication to compassionate care. By joining us, you become part of a respected institution that values each employee’s contribution to the overall mission of delivering exceptional healthcare.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now