Introduction
We are seeking a motivated Admin Business Channeling to join our dynamic team in Baturaja, Sumatera Selatan. This role is essential to the smooth processing of business channel orders, ensuring accurate data entry, credit evaluation, and customer communication. The successful candidate will act as a bridge between our customers, the credit assessment team, and the Survey Operations Center (SOC), playing a pivotal part in delivering timely financing solutions.
Responsibilities
- Follow up on all incoming orders generated through the Business Channeling source, ensuring no request is overlooked.
- Gather, verify, and complete all required consumer and financing object data before entering it into the ACCTION system.
- Accurately input order information received via the dicicilaja platform, maintaining data integrity and compliance with internal standards.
- Review credit applications against RAC (Risk Assessment Committee) decisions and consumer grading, processing each case according to established guidelines.
- Communicate credit approval outcomes to customers promptly, providing clear explanations and next steps.
- Dispatch survey orders to the SOC and coordinate closely with the SHC (Sales Handling Center) to track the status of each consumer order.
- Maintain a meticulous record of all customer data entries, ensuring confidentiality and adherence to data protection policies.
- Support the credit team by preparing reports on order volume, processing times, and approval rates for continuous improvement.
- Assist in troubleshooting system issues, collaborating with IT to resolve any data entry or workflow disruptions.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Must be 30 years old or younger.
- Experience: At least 1 year of administrative or customer‑service experience, preferably in a financial services or credit‑processing environment.
- Technical Skills: Proficient with computers, comfortable using office software, and capable of learning the ACCTION system quickly.
- Core Competencies: Strong attention to detail, high level of integrity, excellent organizational abilities, and the ability to manage multiple orders simultaneously.
- Communication: Clear verbal and written communication skills, with the ability to explain credit decisions to customers in a courteous and professional manner.
- Soft Skills: Problem‑solving mindset, collaborative attitude when working with SOC, SHC, and credit teams, and a customer‑focused approach.
- Gender: Open to all genders.
Benefits
- Competitive base salary.
- Health allowance to support medical needs.
- Annual holiday bonus (Bantuan Hari Raya) to celebrate festive seasons.
- Communication allowance for mobile and internet expenses.
- Stable Monday‑Saturday work schedule, 08:00‑16:00, providing a predictable routine.
About Company
Our company is a leading provider of consumer financing solutions in Indonesia, dedicated to empowering individuals and businesses through accessible credit. We pride ourselves on a culture of transparency, continuous learning, and community impact. By joining our team, you will contribute to a mission-driven organization that values innovation, ethical conduct, and the professional growth of its employees.
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