Introduction
We are seeking a motivated and enthusiastic Intern Customer Support (Paid) to join our dynamic team at our Cileungsi office. This entry‑level position offers a valuable foothold into the world of customer service and sales administration, providing hands‑on experience that will accelerate your professional growth. Whether you are a recent high school graduate, a fresh graduate, or an individual eager to launch a career in customer‑focused environments, this internship is designed to build your communication, problem‑solving, and coordination abilities while contributing to our clients’ satisfaction.
Responsibilities
- Respond promptly to inbound inquiries via phone, email, and chat, ensuring each customer receives accurate and courteous assistance.
- Document all interactions in the company’s CRM system, maintaining up‑to‑date records for future reference and analysis.
- Assist the sales team with order processing, quotation preparation, and follow‑up communications.
- Coordinate with internal departments—such as logistics, finance, and technical support—to resolve customer issues efficiently.
- Participate in daily briefings and weekly performance reviews to share insights and suggest process improvements.
- Support the creation of FAQ resources, help‑center articles, and other self‑service tools to empower customers.
- Engage in continuous learning sessions on product knowledge, communication techniques, and industry best practices.
- Help organize and execute promotional events or webinars aimed at enhancing customer engagement.
Requirements
- Minimum education: SMA/SMK or equivalent; fresh graduates are highly encouraged to apply.
- All genders are welcome; we value diversity and inclusion.
- Strong verbal and written communication skills in Bahasa Indonesia; additional language proficiency is a plus.
- Excellent coordination and teamwork abilities, with a proactive attitude toward problem‑solving.
- Basic computer literacy, including familiarity with Microsoft Office and common CRM platforms.
- Ability to work full‑time from 08:00 to 17:00, with flexible scheduling details to be discussed during the interview.
- Enthusiasm for learning, a customer‑centric mindset, and a willingness to take on varied tasks in a fast‑paced environment.
Benefits
- Competitive monthly stipend that reflects the value of your contributions.
- Structured mentorship from seasoned customer service professionals.
- Access to comprehensive training modules covering communication, sales administration, and industry trends.
- Opportunity to gain real‑world experience that enhances your résumé and future employability.
- Potential for full‑time employment upon successful completion of the internship, based on performance.
- Inclusive workplace culture that celebrates diversity, teamwork, and continuous improvement.
- Convenient office location in Cileungsi with easy access to public transportation.
About Company
Our company is a leading provider of consumer‑focused products and services in the region, known for its commitment to quality, innovation, and customer satisfaction. With a growing portfolio that spans retail, e‑commerce, and B2B solutions, we strive to create seamless experiences for every client we serve. Our team is built on a foundation of collaboration, integrity, and a passion for excellence. By joining us as a Customer Support Intern, you become part of a forward‑thinking organization that invests in its people and encourages each individual to reach their full potential.
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