Introduction
We are seeking enthusiastic and driven individuals to join our team as Mitra Program Penawaran Denda di Samosir. This field‑based role focuses on offering payment solutions and settlement options to customers who have outstanding fines that have already been partially paid. The position is based in the Samosir region and requires a proactive mindset, strong communication abilities, and a commitment to achieving targets.
Responsibilities
- Approach customers who have pending fines and present clear, courteous payment or settlement proposals.
- Negotiate payment plans that align with company policies while ensuring customer satisfaction.
- Maintain accurate records of all interactions, proposals offered, and agreements reached.
- Travel to designated field locations using a personal motorcycle, adhering to scheduled routes and timelines.
- Collaborate with the central office to update payment statuses and receive daily targets.
- Identify patterns in customer objections and provide feedback to improve the program’s approach.
- Conduct follow‑up visits or calls to ensure agreed payments are processed on time.
- Uphold the highest standards of integrity, confidentiality, and professional conduct at all times.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 21 years or older; no maximum age limit.
- All genders are welcome to apply.
- Possession of a valid motorcycle and an active SIM C driving license.
- Strong interpersonal and communication skills, with the ability to build trust quickly.
- Target‑oriented mindset; capable of meeting or exceeding daily and weekly quotas.
- Resilience and perseverance – “pantang menyerah” – especially when faced with challenging negotiations.
- Honesty, accountability, and a high degree of personal integrity.
- Willingness to work in the field from Monday to Saturday, 08:00 – 17:00.
- Basic understanding of debt collection processes and the ability to explain payment terms clearly.
Benefits
- Competitive base salary with performance‑based incentives tied to collection targets.
- Fuel allowance and maintenance reimbursement for personal motorcycle use.
- Comprehensive health insurance covering medical, dental, and vision care.
- Professional development opportunities, including workshops on negotiation and customer relationship management.
- Paid annual leave and public holiday entitlements.
- Supportive team environment with regular coaching and mentorship.
- Recognition programs that reward consistent high performers.
About Company
Our organization is a leading provider of public service administration solutions in Indonesia, specializing in efficient fine management and community‑focused payment programs. Operating across multiple provinces, we combine modern technology with on‑the‑ground expertise to ensure that citizens can resolve financial obligations quickly and fairly. By joining our team, you become part of a mission‑driven company that values integrity, customer empowerment, and continuous improvement.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now