Introduction
We are seeking enthusiastic and professional restaurant waitstaff to join our dynamic dining team. This full‑time position offers the opportunity to work in a fast‑paced, customer‑focused environment where exceptional service is the hallmark of our brand. Ideal candidates are personable, reliable, and capable of thriving under pressure while delivering memorable dining experiences for every guest.
Responsibilities
- Warmly greet guests upon arrival, escort them to their tables, and present menus with a thorough knowledge of daily specials.
- Accurately take food and beverage orders, communicate them clearly to the kitchen and bar, and ensure timely delivery to the table.
- Demonstrate expert knowledge of the menu, including ingredient details, allergens, and suggested pairings, to assist guests in making informed choices.
- Maintain a clean and organized work station, including table settings, silverware, and condiments, adhering to health and safety standards.
- Collaborate closely with kitchen staff, bartenders, and fellow servers to coordinate order flow and address any special requests.
- Handle payment transactions efficiently, process credit card authorizations, and provide accurate receipts.
- Resolve guest concerns promptly and professionally, turning potential issues into positive experiences.
- Upsell complementary items such as appetizers, desserts, and specialty drinks to increase average ticket value.
- Monitor dining area for cleanliness, promptly clearing and resetting tables for the next guests.
- Participate in pre‑service briefings and post‑service debriefs to continuously improve service standards.
Requirements
- Minimum education: High school diploma (SMA/SMK) or equivalent.
- Open to all genders; we value diversity and inclusion.
- Prior experience in food and beverage service is preferred, though motivated newcomers with a strong work ethic are welcome.
- Excellent verbal communication skills in Bahasa Indonesia; additional language abilities are a plus.
- Demonstrated honesty, responsibility, and a customer‑first attitude.
- Ability to work both independently and as part of a collaborative team.
- Proven capacity to remain calm and effective while working under high‑pressure situations.
- Flexibility to work Monday through Saturday, with shifts from 08:00 to 17:00.
- Physical stamina to stand for extended periods and carry trays of food and beverages.
Benefits
- Competitive hourly wage with performance‑based tips.
- Paid sick leave and annual leave after a probationary period.
- Opportunities for career advancement into supervisory or managerial roles.
- Comprehensive training program covering service etiquette, menu knowledge, and food safety.
- Employee meals and discounts on food and beverage purchases.
- Health and wellness initiatives, including access to medical insurance options.
- Friendly, inclusive workplace culture that celebrates teamwork and excellence.
About Company
Our restaurant is a well‑established name in the local hospitality scene, renowned for its blend of traditional flavors and contemporary cuisine. With a commitment to exceptional service, we create a welcoming atmosphere where guests feel valued and staff are empowered to shine. We prioritize continuous learning, sustainable practices, and community engagement, making us an employer of choice for ambitious hospitality professionals.
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