Introduction
The Staff Sales and Customer Service Officer is a pivotal role within our dynamic retail and service-oriented organization. The successful candidate will act as the front‑line ambassador, blending sales expertise with exceptional customer support to drive revenue growth and foster long‑lasting client relationships. This position offers a vibrant work environment where teamwork, continuous learning, and a customer‑centric mindset are highly valued.
Responsibilities
- Engage customers both in‑person and via phone or digital channels, identifying their needs and presenting suitable product or service solutions.
- Maintain up‑to‑date knowledge of the company’s product portfolio, promotional campaigns, and pricing structures to provide accurate information.
- Process sales transactions efficiently, ensuring correct documentation, payment handling, and adherence to company policies.
- Handle inquiries, complaints, and service requests with empathy and professionalism, escalating complex issues to senior staff when necessary.
- Collaborate closely with the sales team, marketing department, and inventory control to ensure seamless order fulfillment and stock availability.
- Track daily sales metrics, prepare basic reports, and contribute insights that help refine sales strategies.
- Participate in regular training sessions, product demonstrations, and team meetings to continuously improve service quality.
- Uphold a clean, organized, and welcoming sales floor or service desk, adhering to health‑and‑safety standards.
- Assist in the preparation of promotional displays, point‑of‑sale materials, and visual merchandising to attract customer attention.
- Support after‑sales activities such as follow‑up calls, warranty processing, and customer satisfaction surveys.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Maximum age: 40 years.
- All genders are welcome to apply.
- At least 0‑2 years of experience in sales, retail, or customer service is preferred.
- Strong verbal communication skills in Bahasa Indonesia and basic English.
- Demonstrated ability to work effectively in a team-oriented environment.
- Physically and mentally healthy, capable of handling a fast‑paced workday.
- Proficiency with basic office software (MS Office, email) and familiarity with POS systems.
- Positive attitude, problem‑solving mindset, and a genuine passion for helping customers.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays.
- Opportunities for professional development, including sales certification courses and leadership workshops.
- Employee discount program on company products and services.
- Transportation allowance or company‑provided shuttle service for daily commuting.
- Supportive work culture that encourages work‑life balance and employee wellbeing.
About Company
Our company is a leading player in the consumer goods and service sector, renowned for delivering high‑quality products to a diverse customer base across Indonesia. With a strong focus on innovation, sustainability, and community engagement, we have built a reputation for excellence and reliability. Our workforce is composed of dedicated professionals who thrive in a collaborative environment, constantly seeking ways to improve the customer experience and drive business growth. Joining us means becoming part of a forward‑thinking organization that invests in its people and celebrates success together.
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