Introduction
PT. STeZe Key Property is a fast‑growing hospitality group that operates ten well‑established branches across the city of Jambi. We pride ourselves on delivering warm, professional service to both short‑stay guests and long‑term residents. To sustain our high standards, we are looking for a diligent Petugas House Keeping dan Resepsionis who can blend the responsibilities of front‑desk reception with the meticulous care of housekeeping. This dual‑role offers a unique opportunity to develop a comprehensive skill set in the hospitality industry while contributing directly to guest satisfaction and operational efficiency.
Responsibilities
- Greet all guests and residents with a friendly, courteous demeanor, ensuring first impressions are positive and professional.
- Manage the complete check‑in and check‑out process, accurately recording guest information, payment details, and special requests.
- Maintain cleanliness and orderliness of guest rooms, corridors, lobby, and other public areas in accordance with company standards and health regulations.
- Perform routine inspections of rooms and facilities, promptly reporting any maintenance issues, damages, or supply shortages to the engineering and purchasing teams.
- Handle guest inquiries, complaints, and special service requests (e.g., extra linens, room changes, local transportation) with prompt resolution and follow‑up.
- Coordinate with the housekeeping team to ensure timely turnover of rooms, proper inventory of cleaning supplies, and adherence to safety protocols.
- Maintain accurate daily logs, shift reports, and incident records to support seamless handover between shifts.
- Assist in the preparation of promotional materials and assist the front‑office manager during peak periods or special events.
- Uphold a secure and orderly work environment by following fire‑safety, security, and emergency procedures.
- Participate in regular training sessions to stay updated on hospitality trends, guest service techniques, and hygiene standards.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Male candidates only; maximum age of 27 years.
- At least 1 year of relevant experience in hospitality, front‑desk, or housekeeping roles.
- Demonstrated honesty, discipline, and a strong sense of responsibility.
- Well‑groomed appearance and professional attire at all times.
- Ability to work independently as well as collaboratively within a team.
- Flexibility to work rotating shifts, including weekends and public holidays.
- Excellent communication skills in Bahasa Indonesia, with a customer‑focused attitude.
- Basic administrative abilities: data entry, record‑keeping, and use of common office software.
- Physical stamina to perform cleaning duties and lift moderate loads safely.
- Problem‑solving mindset, capable of handling guest issues calmly and efficiently.
Benefits
- Competitive base salary with performance‑based bonuses.
- Salary review and increase every six months based on appraisal results.
- Annual THR (Tunjangan Hari Raya) allowance.
- Paid annual leave in accordance with company policy.
- Company‑provided mess or accommodation near the workplace.
- Meal allowance or on‑site cafeteria for shift workers.
- Health and safety training, as well as opportunities for professional development and career progression within the STeZe network.
- Uniforms and cleaning equipment supplied by the company.
About Company
PT. STeZe Key Property was founded with a vision to become a leading hospitality provider in Sumatra. Our ten strategically located branches in Jambi cater to business travelers, tourists, and long‑term tenants, offering a blend of comfort, convenience, and personalized service. We invest heavily in staff training, technology, and sustainable practices to ensure that every guest experiences a safe and memorable stay. By joining our team, you become part of a dynamic organization that values integrity, teamwork, and continuous improvement.
For further information or to submit your application, please contact us at 0853‑8336‑7813. Workdays are Monday through Sunday, from 08:00 to 16:00, with shift rotation as required.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now