Introduction
Adira Finance is seeking a dynamic and customer‑focused Relationship Officer to join our growing team in the Cimanggis area, serving the broader Jabodetabek region. This role is pivotal in driving the company’s loan and financing portfolio by cultivating strong relationships with both existing and prospective clients. The successful candidate will act as the primary point of contact for dealers, distributors, and individual customers, guiding them through the application process, presenting tailored financial solutions, and ensuring a seamless experience from inquiry to repayment.
Responsibilities
- Proactively market and sell Adira Finance’s suite of multifinance products to existing customers and generate new leads through outreach, networking events, and referral programs.
- Collect initial customer data, conduct thorough verification, and compile all required documentation to submit complete credit applications.
- Track the status of each credit application, coordinate with underwriting teams, and promptly communicate approval or rejection decisions to dealers and end‑users.
- Inform customers of repayment schedules, due dates, payment locations, and any additional requirements to ensure timely settlements.
- Maintain accurate records in the CRM system, update customer profiles, and generate regular reports on sales performance, pipeline health, and target achievement.
- Collaborate closely with the distribution channel to align marketing initiatives, resolve escalated issues, and identify opportunities for cross‑selling complementary financial products.
- Provide feedback to product development and marketing teams based on frontline observations and customer insights.
Requirements
- Minimum education: D3/D4 (all majors) – candidates with a strong academic background in finance, business, or related fields are preferred.
- Age: maximum 30 years at the time of application.
- Gender: Male (as specified by the client’s operational policy).
- At least 1 year of experience in a similar relationship‑management or sales role within the multifinance, banking, or automotive financing sector; fresh graduates with relevant internships are also welcome.
- Demonstrated understanding of multifinance business processes, credit assessment, and target‑driven sales environments.
- Excellent interpersonal and communication skills, with proven negotiation abilities, high integrity, resilience, meticulous attention to detail, and honesty.
- Proficiency in data analysis, database administration, and basic networking concepts to support accurate record‑keeping and customer interaction.
- Willingness to work in the Cimanggis office location and flexibility to travel within the assigned territory as needed.
- Availability to work Monday through Saturday, 08:00–16:30.
Benefits
- Competitive base salary with performance‑based incentives and commission structures tied to sales targets.
- Comprehensive health insurance covering medical, dental, and vision for the employee and eligible dependents.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor regulations.
- Professional development programs, including sales certification, product training, and leadership workshops.
- Transportation allowance or company‑provided vehicle for field activities, depending on seniority.
- Employee assistance program offering counseling, financial planning, and wellness resources.
- Opportunity to grow within a reputable national finance institution with a clear career progression path.
About Company
Adira Finance is one of Indonesia’s leading multifinance companies, offering a broad range of consumer and commercial financing solutions across the archipelago. With a strong emphasis on digital transformation, risk management, and customer experience, Adira has built a reputation for reliability, transparency, and innovative product offerings. Our mission is to empower individuals and businesses to achieve their financial goals through accessible, responsible, and tailored financing options. By joining our team, you become part of a forward‑thinking organization that values integrity, teamwork, and continuous improvement.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now