Introduction
We are a leading financial services company specializing in unsecured personal loans (Kredit Tanpa Agunan – KTA). To expand our customer base and deliver exceptional service, we are looking for enthusiastic and results‑driven Telemarketing professionals. As a Telemarketing KTA representative, you will be the first point of contact for potential borrowers, guiding them through our loan offerings, gathering essential information, and setting the stage for successful loan applications. This role is ideal for recent graduates, individuals seeking a career in sales, or experienced telemarketers who thrive in a fast‑paced, target‑oriented environment.
Responsibilities
- Initiate outbound telephone calls to prospective customers and introduce them to our KTA products.
- Explain the features, benefits, eligibility criteria, and repayment terms of unsecured loan options in a clear and persuasive manner.
- Collect and verify personal and financial information required for loan pre‑qualification.
- Schedule face‑to‑face or virtual appointments with qualified prospects for the sales or credit assessment team.
- Handle inbound inquiries and resolve customer complaints promptly while maintaining a professional tone.
- Build and nurture long‑term relationships with prospects, fostering trust and brand loyalty.
- Maintain accurate records of all interactions in the CRM system and update lead status daily.
- Achieve weekly and monthly call volume, conversion, and appointment‑setting targets.
- Stay up‑to‑date with product knowledge, regulatory compliance, and industry trends to provide accurate information.
- Collaborate with the marketing and sales teams to share feedback from the field and suggest improvements to scripts and campaigns.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: 18 – 45 years.
- All genders are welcome to apply.
- No prior experience required; fresh graduates with a strong desire to learn are encouraged to apply.
- Professional, well‑presented appearance.
- Excellent verbal communication skills in Bahasa Indonesia; ability to articulate complex financial concepts simply.
- Proficiency with basic communication tools (telephone, email, CRM software).
- Ability to work independently as well as part of a collaborative team.
- Key soft skills: active listening, empathy, honesty, discipline, responsibility, and a proactive attitude.
- Availability to work Monday‑Friday, 08:00 – 17:00.
Benefits
- Competitive base salary with attractive performance‑based commissions.
- Comprehensive health insurance and life coverage.
- Paid annual leave, sick leave, and public holidays.
- Professional development programs, including sales training and financial product certification.
- Opportunities for career advancement into senior sales, team lead, or account management roles.
- Modern office environment equipped with the latest communication technology.
- Employee recognition programs and quarterly incentive trips.
- Supportive workplace culture that values integrity, teamwork, and continuous improvement.
About Company
Our company has been a trusted name in the Indonesian financial market for over a decade, offering fast, transparent, and affordable unsecured loan solutions to individuals seeking to meet personal or emergency needs. We pride ourselves on a customer‑centric approach, leveraging technology to simplify the loan application process while maintaining strict compliance with regulatory standards. With a growing network of branches and a robust digital platform, we continue to expand our reach across the nation. Joining our team means becoming part of a dynamic organization that values innovation, ethical business practices, and the professional growth of its employees.
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