Introduction
We are seeking a motivated Officer Remedial Pengawasan dan Peningkatan Kinerja to join our Credit & Collection team. This position plays a vital role in maintaining cash flow stability by engaging with customers, ensuring timely payments, and strengthening the overall performance of our collection processes. The successful candidate will work across a defined geographic area, building strong relationships with clients while applying effective negotiation techniques to resolve outstanding balances.
Responsibilities
- Identify and introduce new and existing customers within the assigned collection zone.
- Conduct proactive outreach—via phone, email, or face‑to‑face visits—to remind customers of upcoming or overdue payments.
- Negotiate repayment plans that align with both company policies and customer capabilities, aiming for full settlement within the stipulated timeframe.
- Maintain accurate records of all communication, payment commitments, and follow‑up actions in the company’s CRM system.
- Collaborate with the Credit & Collection Management team to develop strategies that reduce delinquency rates.
- Prepare daily and weekly reports on collection activities, highlighting challenges, successes, and areas for improvement.
- Monitor and map collection territories to ensure coverage efficiency and minimize travel time.
- Provide feedback to the senior management on trends observed in customer payment behavior, assisting in policy refinement.
- Adhere to all regulatory and internal compliance standards related to debt collection.
- Participate in periodic training sessions to stay current on negotiation techniques, legal updates, and best practices in credit management.
Requirements
- Minimum education: SMA/SMK or equivalent; D3/S1 in any field is also accepted.
- Open to all genders.
- Fresh graduates are welcomed; however, 1–2 years of experience in Credit & Collection Management is preferred.
- Strong communication and negotiation skills, with the ability to handle difficult conversations professionally.
- Valid motor vehicle and an active SIM C license for field visits.
- Proficiency in using basic office software and familiarity with CRM or collection management tools.
- Ability to work independently while maintaining alignment with team objectives.
- Flexibility to work Monday through Saturday, 08:00 – 17:00.
- High level of integrity, attention to detail, and commitment to meeting collection targets.
Benefits
- Competitive base salary with performance‑based incentives.
- Health and dental insurance coverage for employees and eligible dependents.
- Transportation allowance or fuel reimbursement to support field activities.
- Professional development opportunities, including workshops on negotiation and credit risk management.
- Paid annual leave, sick leave, and public holidays.
- Friendly and collaborative work environment with clear pathways for career advancement.
- Access to employee assistance programs and wellness initiatives.
About Company
Our organization is a leading financial services provider in the region, renowned for its commitment to responsible lending and customer‑centric solutions. With a robust portfolio that spans consumer credit, small‑business financing, and asset‑based lending, we prioritize sustainable growth and ethical practices. Our Credit & Collection division plays a strategic role in safeguarding the company’s financial health while fostering constructive relationships with our clientele. Join us to be part of a dynamic team that values innovation, integrity, and continuous improvement.
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